Bank Customer Experience Podcast

How to fight ATM fraud

ATM security experts spoke about cutting edge fraud techniques and how banks can fight back.

presented by

June 14, 2024

ATM fraud is a continued source of frustration for customers and banks alike. As banks have developed new methods to handle the fraud, criminals invent new tactics ranging from more advanced skimming devices, hacking the software, malware attacks and more. How can banks combat fraud? Bradley Cooper, content director for the Bank Customer Experience Summit discussed that topic in depth in today's podcast episode with Levi Daily, CTO and Michael Strange, director of technology services for Cook Solutions Group.

During the podcast, the panelists provided information on several topics including:

• The history of Cook Solutions Group and their role in ATM security.
• The newer forms of skimming fraud.
• Practical tips banks can take to prevent fraud.
• How to combat social engineering attacks(i.e. glue and tap).
• What Cook Solutions Group offers to prevent ATM fraud.

You can listen to the podcast in its entirety above.

Click here to register for the Bank Customer Experience Summit. Use the code AMCEDIT20 for 20% off checkout.

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