Bank Customer Experience Podcast

How professional services can help ATM, ITM deployment, management

Cook Solutions Group experts chat on how professional services can make ATM/ITM deployment and management easy.

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October 10, 2025

It's not easy installing and maintaining an ATM or ITM. It takes a large team to handle the installation, software configuration, security and many other factors. As a result, many financial institutions are outsourcing these tasks to other vendors who provide professional ATM services.

In today's episode of the Bank Customer Experience podcast, Jeshua Buchanan, director of fintech solutions at Cook Solutions Group and Wade Fieber, director of strategic verticals at Cook Solutions Group joined Bradley Cooper, editor of ATM Marketplace, to discuss what professional services entail for banks.

During the podcast, Fieber and Buchanan discussed how professional services can help with both initial and ongoing ATM services including:

• ITM deployment.
• Server migrations.
• Check-imaging solutions.
• Testing software and products.

Fieber and Buchanan also spoke on how Cook Solutions Group provides ongoing marketing support for ATMs through its Professional Services Team, such as crafting digital signage content to be used on the machines.

Check out the full conversation above.

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ATMmarketplace.com is the #1 site for news and information about ATMs and financial self-service. Our audience includes financial institutions, ATM distributors, manufacturers and more.

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