Bank Customer Experience Podcast

How AI can reduce financial stress

Erin Cohee, VP of user experience and business development at OneUnited Bank, shares how AI is transforming money management and reducing financial stress.

February 13, 2026

It's no surprise the average American is stressed about finances. In fact, anywhere from 71% to 80% of Americans have reported money as being a primary stresser in their life. Banks haven't always been the best at handling or helping customers through this stress. But with AI tools, that may be changing.

In today's episode of the Bank Customer Experience podcast, Erin Cohee, VP of user experience and business development at OneUnited Bank, discusses financial stressors and how AI is transforming money management to help customers handle that stress.

OneUnited Bank has had a history of providing financial services to low and moderate income communities in Compton, Liberty City, Florida and other places. The bank is continuing to do this through tools that provide personalized financial tips and guidance.

During the podcast, Cohee addresses a number of topics including:

• What are some of the big financial stressors of consumers today?
• How have traditional banks been addressing those concerns?
• Before AI what sort of money management tools were available? What were some of their shortcomings?
• How is AI changing money management?
• What sort of tools are out there?
• How is OneUnited tapping into AI for money management tools?
• How is it maintaining the personal touch as well while using AI?

Listen to the podcast in its entirety above.

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