News

Zenmonics intros mobility solution for 'branch of the future'

July 16, 2013

Zenmonics Inc. has introduced mobileBanker, a mobile tablet solution designed to help FIs enhance both simplicity and service in customer interactions. 

Using a tablet equipped with a card reader, associates can validate the identity of a customer and access profile, account information, statement and more. 

MobileBanker makes a full array of information available through a single interface on a secure, mobile tablet device. Associates can answer customer questions, use multimedia to present products and offers, open new accounts, capture signatures, and send email receipts and welcome kits within the same application, according to a news release from Charlotte, N.C.-based Zenmonics.

Zenmonics mobileBanker features four modules:

• a Lobby Leader module assists personnel in greeting and tracking customers;
• a sales module allows personnel to assess customer needs, open accounts and offer new products;
• a servicing module streamlines profile updates and speeds responses to customer service requests; and
• a teller module makes it possible for associates to complete transactions from anywhere inside a branch or store.

MobileBanker is built on the Zenmonics mobileUnited middleware platform — a highly secure, bank-grade architecture that is easy to configure, customize and integrate, the company said. 

The technology can be plugged into existing systems easily, so FIs can extend their existing core systems to a mobile platform quickly and with minimal additional IT investment. In pilots with U.S. and Latin American banks, it took just four weeks to install and integrate the Zenmonics application with live data, the news release said.

A "defense in depth" approach protects information with multiple layers of security, including device security, mobile device management security and application-level security via token and user authentication.

"Zenmonics mobileBanker frees bank personnel from their desks and transforms how they interact with clients and prospects," said Riaz Syed, Zenmonics CEO and founder. "With the broad range of information we place at their fingertips, they can work more efficiently and personalize each interaction. The end result is an improved customer experience that builds deeper and longer-lasting relationships."

Read more about bank branch automation.