Bank / Credit Union

Woman receives 70 fraudulent Chase credit cards issued to strangers

April 19, 2022

A woman named Tina Kumar in Hayward, California, recently received 70 Chase credit cards in the mail, all issued to strangers and linked to her credit card account. The bank allegedly issued all of these cards without detecting any fraudulent activity, according to a report by ABC 7.

"I've never heard of something so outrageous. I've never seen something so outrageous," Kumar said in the report. "I was overwhelmed when I saw the envelopes. I didn't know what was going on. and I've been, like, in shock since then."

When she called the number on the cards to try to uncover the reason behind the cards, she realized she had activated all the cards. After this, she called Chase customer service, where she learned that someone had logged into her account and added 70 names.

The bank in turn closed the account and send her a new card and login. No one was able to use the 70 cards.

"It's outrageous. I mean, how can you not have some red flags in your system to stop this from happening? Where are the checks and balances?" Kumar said. "I can understand two, three, maybe four or five. But 70? Come on now."

The bank itself stated: "For flexibility, we allow customers to add other users to their credit card account. Both a confirmation of any new authorized user and the additional card is sent directly to the account owner at their address. In this case, the unauthorized cards were quickly closed after Ms. Kumar received them. Cardmembers are not responsible for unauthorized charges made with their card, and we encourage customers to alert us if they notice anything unusual with their account."

Kumar also said that a Chase executive called her personally to apologize and said the bank will investigate how this occurred.