Bank / Credit Union

Trust Bank brings more than 450K customers onboard with platform

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May 9, 2023

Trust Bank, a cloud-native bank in Singapore, has brought more than 450,000 customers onboard since integrating the FICO Platform, a cloud-based decisioning solution that delivers risk management with customer onboarding. Within four minutes, a bank can bring a customer on and send a credit card to their phone, according to a press release.

"A seamless and delightful customer onboarding experience was a must-have for Trust," Vishnu Thilak, head of onboarding and customer identity and access management at Trust Bank, said in the release. "New applicants are able to pre-fill almost all of the application data seamlessly using Singapore's advanced digital identity and data authentication infrastructure. This creates a highly automated digital onboarding journey for our customers."

"Agility, precision and an intuitive customer experience was crucial to Trust Bank making such a substantial impact in Singapore," Nikhil Behl, CMO at FICO, said in the release. "The decision engine in FICO Platform helped deliver a market-leading digital experience with rapid time to market and time to value. Trust Bank's leadership and faith in the approach has seen them carve out a significant customer base in one of the most advanced and well-banked markets in the world."