Bank / Credit Union
TD Bank earns top score for Florida customer satisfaction
April 3, 2025
TD Bank earned the top score in Florida for customer satisfaction in J.D. Power's 2025 U.S. Retail Banking Satisfaction Study. It scored 28 points higher than the regional average score at 688 out of 1,000, according to a press release.
The study examined customer satisfaction in trust, digital channels, offerings, people, banking convenience, problem solving and time/money savings. The study records responses from nearly 110,000 customers. TD Bank achieved the highest score for trust and resolving problems in Florida.
"TD Bank strives to put people at the center of everything we do, and this achievement is the result of a two-year plan to recapture the highest ranking in Florida by delivering exceptional service and solutions to our customers, prospects and community members," Nick Miceli, regional president of Florida, TD Bank, said in the release. "TD has proudly served Florida for nearly 20 years, and we continue to deliver legendary experiences every day for our customers."
TD Bank has nearly 165 branches and 1,570 ATMs in Florida.
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