Innovation

TD Bank, CIBC execs discuss how COVID-19 has changed customer interaction

Photo provided by iStock

July 22, 2020

COVID-19 has forced financial institutions across the country to change their customer experiences, which is why ATM Marketplace recently hosted a webinar featuring tips from bankers on how to create a positive and safe customer experience. The webinar, "How COVID-19 has impacted financial institutions with customer interaction and satisfaction," was sponsored by Ventus and is free to download here. Experts debated interactive teller machines vs. an in-bank personal experience, how to help customers transition from physical interactions to digital and ways to prepare branches for a post-pandemic world.

Speakers included:

• Corey LeBlanc, chief, digital and innovation for Origin Bank.
• Leslie Moreno-Martinez, senior manager of user experience and design for secure banking for CIBC Digital.
• Staci Shedd, head of customer experience and WOW! employee engagement strategy and support for TD Bank.
• Toby Salsman, CTO for Dolphin Debit.
• E.J. Kritz, director of training for ath Power Consulting

Following the discussion panel members took questions from attendees on the best ways to improve customer service and satisfaction.

To download the webinar, click here

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