Digital Banking

Regions Bank ranks 1st in online banking satisfaction study

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July 26, 2024

Regions Bank has earned the top spot in J.D. Power's U.S. Online Banking Satisfaction Study for regional banks. The study looked at customer satisfaction based on navigation, speed, visual appeal and content, according to a press release.

The survey gathered 17,843 responses from retail and credit card customers in February and March 2024. Regions has earned this spot four times in the past five years, according to the release.

"From the branch around the corner, to the tools at your fingertips on Regions.com, we are here to help people and businesses meet their banking needs in ways that are both innovative and intuitive," Dan Massey, chief enterprise operations and technology officer for Regions, said in the release. "Regions believes banking should be much more than simply opening accounts or providing loans. We believe in empowering customers through personalized solutions and customized insights to help them grow their savings, manage expenses, and reach their goals."