Software

Post Technologies, Glia deliver chatbot with live chat integration to 7 credit unions

October 6, 2021

Posh Technologies, a conversational AI company, has partnered with Glia, a digital customer service solutions provider, to deliver an integrated chat solution to seven credit unions.

Posh integrated its chatbot to Glia's live chat services to deliver both types of interactions for Langley FCU, Credit Union of Colorado, NASA FCU, Hudson Valley CU, One Nevada CU, Service CU and Interra CU, according to a press release.

With this integration, customers can interact with the chatbot for simple questions, and the chatbot can forward them to a live representative for more complex questions. The user does not need to reauthenticate or provide context for the representative, according to the release.

"Leveraging AI to boost efficiencies is a significant value within Digital Member Service," Dan Michaeli, CEO and co-founder of Glia, said in the release. "However, such technology must complement, not replace, personal connections within the digital domain. Alongside Posh, we're providing these seven credit unions with the ability to accomplish both, meeting members where they are with quick and convenient yet meaningful interactions that build loyalty and strengthen relationships."