Digital Banking
Metro Bank partners with Infosys for digital transformation
October 3, 2024
Metro Bank, based in the U.K., partnered with Infosys, a digital services company, to both improve its IT functions and digitally transform its banking services. In particular, the bank will use Infosys Topaz for generative AI, according to a press release.
The bank aims to:
- Automate tasks.
- Enhance digital services.
- Refine its data.
- Deliver a better customer experience.
"Metro Bank's strategic vision and unique business model, combined with Infosys' global expertise in driving growth and enhancing efficiencies for mid-sized banks, will significantly contribute to creating value and establishing a top-tier, customer-centric bank," Dennis Gada, EVP and global head of banking and financial services, Infosys, said in the release. "We are excited to collaborate with Metro Bank in driving this transformation by leveraging advanced digital and AI capabilities, banking domain experience, as well as modernization and automation focus through Infosys Topaz. Our shared goal is to continually enhance customer engagement, community focus, and the integration of physical and digital experiences, thereby accelerating growth and value creation for Metro Bank."
"This collaboration with a world class provider like Infosys builds on the solid foundations we have already laid, unleashing our true potential, and creating a sustainably profitable and scalable organization that is fit for the future. At the end of this transformation, we will be a very different business, but the true essence of Metro Bank will remain the same — a high-quality service organization putting customers center-stage," Daniel Frumkin, CEO, Metro Bank, said in the release.
