Security

Man goes undercover to prove Chase bank ATM glue and tap scam

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April 6, 2023

Joey Mularky, a San Francisco resident, was recently scammed at a JPMorgan Chase ATM by a scheme called glue and tap. In the scheme, a scammer pours glue into the card reader to make it unusable then stands by a user at the ATM and recommend they use the NFC-enabled tap feature feature to access the cash.

However, by using the tap feature, unless a user activity logs out, the account stays open, which scammers use to make withdrawals, according to a report by ABC 7 News.

When Mularky reached out to the bank to get a refund, Chase rejected his claim and said he didn't have proof.

"Since I didn't report the card missing, I must have made those charges, which was not true at all," he told the news outlet.

He also claimed the bank wouldn't check surveillance videos. Mularky then saw the same man who scammed him and recorded a video of the man scamming someone else and sent it to the bank.

Mularky said they still refused to refund his money claiming this wasn't proof the same scam happened to him. However, when ABC7 contacted Chase, it reviewed Mularky's case and refunded him, alongside other scam victims.

"We are making changes to our ATMs to protect our customers," Chase told ABC7.

The bank has not said how it investigates scams.