Security

KeyBank partners with Quavo to automate credit card dispute

August 12, 2022

KeyBank has partnered with fintech Quavo Fraud & Disputes to deploy the QFD automated dispute management platform to automate credit card charge disputes. Quavo will integrate QFD with KeyBank's credit card platform TSYS and merchant collaboration software Ethoca to gather transaction data for the dispute, according to a press release.

"QFD has a robust and easy-to-use workflow with automation that streamlines unnecessary complexity. The application seamlessly supports the digital enablement we want to continue offering clients," Jen Martin, head of enterprise fraud services, KeyBank, said in the release. "We are in the midst of a multi-year, multi-product implementation that will fundamentally transform our client and teammate experiences managing disputes while improving our back-office processing and chargeback recoveries."

"In our initial discussions regarding partnership goals and project objectives, it was clear that KeyBank had larger initiatives beyond just breathing new life into its chargeback and dispute management process. They sought a partner that would create opportunities to further automation, expand digital channels, and enhance client engagement," Brittany Usher, SVP, revenue executive, Quavo, said in the release. "KeyBank and Quavo's partnership demonstrates a shift in the industry where innovative leaders partner with strategic experts and cutting-edge products to accelerate projects, accomplish goals, and increase user adoption."