News

ING Belgium, Wincor Nixdorf deploy 1,200 new transaction terminals in new branch strategy

April 13, 2009

PADERBORN, Germany — ING Belgium has announced plans to deploy 1,200 ProConsult transaction terminals from Wincor Nixdorf AG over the next two years.

According to a news release, ING, Belgium's fourth-largest bank, expects to install the systems in 550 branches where cash is dispensed exclusively through terminals. The terminals also are expected to be placed in an additional 250 larger branches.

ING Belgium, one of the country's most innovative retail banks, is unifying its Internet, self-service and branch sales channels as part of its "Bank of Tomorrow" strategy. The online banking and self-service user interfaces will merge to take on the same look and feel.

The design of the "Proxi" branches have an open-plan layout, with no separation between the self-service and staffed areas of the branch. A permanently staffed reception desk welcomes customers.

The rollout of the ProConsult terminals, which Wincor Nixdorf has tailored to the new branch design of ING Belgium, begins in second quarter of 2009.