Branch Transformation

ICX Association intros retail banking customer experience master series

March 7, 2022

The ICX Association has introduced its Retail Banking Customer Experience 4.0 Master Series, which is sponsored by Shikatani Lacroix Design. ICX Association members and subscribers can access this e-learning resource through the Customer Experience 4.0 Master Series.

"This exclusive course consists of a set of dynamic and engaging sessions each designed to assist traditional, transactional-focused banks effectively harness the power of transformation," Jean-Pierre Lacroix, president of SLD and advisory board member of the ICX Association.

The sessions will address topics such as:

• Avoiding risk in change management.
• How to appeal to customer's minds and emotions.
• Trends in fintech and digital currencies.

Click here to become an ICX Member.