News

Hong Kong bank weighing use of facial ID at ATMs

February 27, 2018

Hong Kong-based Hang Seng Bank plans to expand its use of fintech in mobile banking services. Additionally, based on consumer uptake of the facial recognition feature of iPhone X, the bank is considering the use of facial recognition technology at its ATMs, an article by South China Morning Post said.

Hang Seng customers have had a facial ID option available for mobile banking login since December, but the FI has yet to enable the technology at its ATMs.

"Regarding facial recognition for ATMs, we are constantly reviewing our services based on different factors including market developments and related requirements," Chief Executive Louisa Cheang Wai-wan told the publication.

She said that approximately 50 percent of e-banking customers now use their phone's fingerprint technology to access mobile banking accounts. However, customers still have the choice to use an old-style PIN or password login.

"What we need to do is to make sure we offer sufficient choices for customers," Cheang said.