Digital Banking

Glia integrates with NCR Voyix's digital banking platform

Photo: Adobe Stock

June 20, 2024

Glia, a customer interaction technology provider, integrated its solutions into NCR Voyix's Digital Banking platform for mobile phones. With this integration, banks can provide fluid transfers between phone calls, digital messaging, chatbots, video chats and text messages to ensure a better customer experience overall, according to a press release.

"So many customers, especially the younger generation, interact with their banks starting with, if not exclusively with, mobile. Forcing customers to exit the mobile app experience to receive guidance or support results in inefficiencies, delays in resolutions, and frustration for all involved. With the integration of our digital-first tools into the NCR Voyix mobile app, we are empowering banks and credit unions to overcome this challenge, instead providing instant, personalized and seamless engagement where customers and members already are," Jay Choi, chief product officer at Glia, said in the release.

5 Point Credit Union has already utilized these tools to improve communication between employees and customers.

"Glia has enabled us to leverage staff more efficiently, simplify processes and reduce fraud across various transaction types. With the ability to leverage Glia through NCR Voyix's mobile app, we can now provide more robust communication and support options to members. The ability to securely send documents through Glia chat and upgrade engagements to video has significantly enhanced the value of our in-app support. Not only has the technology been excellent, but the service too," Carley Cox, AVP of virtual operations, 5 Point Credit Union, said in the release.