News

FNB system crash exasperates customers

August 29, 2012

South Africa's First National Bank has been issuing mea culpas following an interruption of electronic services that briefly left customers unable to use their bankcards at ATM and POS terminals, causing them considerable aggravation and embarrassment at cash machines and check-out counters.

For about 40 minutes during the peak after-work card use period, electronic systems experienced sporadic interruption, said an article at South Africa's IT Web. According to FNB CIO Raj Makanjee, the cause of the problem was identified and corrected by 6:00 p.m.

Until then, FNB's "social media guy," R.B. Jacobs was busy online, posting updates, answering questions and apologizing to a flock of thoroughly annoyed Twitter users. 

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