News

Fiserv platform promises real-time, actionable alerts for accountholders

July 12, 2016

Fiserv Inc., a provider of financial services technology solutions, has launched a platform for the delivery of real-time banking alerts. The company's new Notifi offering aims to help financial institutions meet growing consumer expectations for timely and actionable account information, a press release said.

Notifi consolidates information from across an FI's systems into a central hub from which alerts are distributed. The hub further streamlines the information delivery process by capturing a customer's preferences and reducing redundancy across channels.

Customers can choose to receive alerts via email, text, or a secure online inbox, or they can opt to have push notifications delivered through their mobile banking app.

According to Fiserv, the service can provide alerts on every aspect of a customer's banking relationship, from a low balance on a deposit account to a pending loan payment to a suspicious credit card transaction.

According to the release, Home Federal Bank in Nebraska is one FI implementing the solution as it sharpens its focus on digital banking.

"We're located in a competitive market where the average age is 35 to 39," said Home Federal COO Lisa Harris. "These people are buying cars and homes and they are asking for capabilities like alerts that help them manage their finances. For many of them, their phone is their primary source of information. With Notifi we can be a partner that is keeping them informed and stand out as a leader in 24/7 digital banking."