Security

FICO partners with Jersey Telecom to identify push payment scams

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September 27, 2024

FICO recently partnered with Jersey Telecom to combat push payment scams, alongside multiple large U.K. banks. The companies utilized telephony, customers and payment data to combat this fraud, according to a press release.

Authorized push payment occurs when scammers trick victims into sending a payment via mobile. JT worked with the Global System for Mobile Communications Association and the UK Mobile Network Operators to discover key characteristics in a customer's mobile behavior that indicate a fraud is ongoing.

In particular, JT developed a Scam Signal that uses network, customer and payment data to detect fraud attempts, and allow banks to contact customers vias the FICO Customer Communications Service.

"The integration of Scam Signal within the FICO Customer Communications Service allows banks to present customers with personalized, omni-channel and highly contextualized messages that break the scammer's spell for high-risk activities," Adam Davies, vice president of product management at FICO, said in the release. "These messages can be built into conversation 'flows' that respond in real-time to the actions the customer takes. For example, if a customer hesitates or looks to progress a payment, additional messages can be sent, and different options offered, such as suggesting delaying the payment or offering to speak to a fraud prevention specialist."

"Great communication from the bank, great video surveillance that quickly got us real-time information. And most importantly a great quick response and quick thinking from the deputies who responded," Amar Gandhi, the Sacramento Sheriff's Office spokesperson, said in the release.