Branch Transformation

Discover breaks ground on customer care center

Image via Adobe Stock

March 27, 2023

Discover has broken ground on a customer care center in Whitehall, Ohio. The company joined with local and state legislators, business owners and non-profits for the groundbreaking ceremony, according to a press release.

The location will serve as a community center for customers and aims to improve equity in the community.

"Investing in Whitehall and bringing jobs to communities that need them most is good business. This move allows us to focus on community development, offer incremental jobs, tap into new and more diverse talent, and support local businesses," Dennis Michel, senior vice president, operations transformation, U.S. Cards, at Discover, said in the release. "Moving to Whitehall is also a homecoming for us. It is just four miles away from our original facility at the Eastland Mall site where our commitment to central Ohio first started more than 35 years ago."

"Breaking ground on the new customer care center with Discover could not have been a more welcome step forward with our new partners," Kim Maggard, Whitehall mayor, said in the release. "Even though Discover only recently joined the Whitehall community, they've already begun incorporating themselves into our events and programs. I can only imagine their impact once they're fully up and running."