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Diebold, Concord EFS team to offer ATM outsourcing

September 29, 2003

NORTH CANTON, Ohio - Diebold, Incorporated (NYSE: DBD) and Concord EFS are joining forces to provide a turnkey ATM outsourcing program.

According to a news release, together the companies will offer ATM processing, hardware, software, maintenance services, support and financing.

Diebold will provide the ATM hardware, software and services. Terminal options from Diebold will include its newest line of ATMs, Opteva, as well as ix Series units. Diebold will also offer its new terminal-resident Agilis software.

Financing options will be provided by Diebold Credit Corporation (DCC). "This co-marketing program will allow ATM deployers to cost-effectively own, operate and take advantage of the newest technology and services available through a unique financing arrangement," said John H. Tyler, vice president of Software and Services for Diebold.

Concord, owner and operator of the Starnetwork and the nation's largest ATM processor, will provide ATM and point-of-sale driving, network switching and gateways to Visa and MasterCard, reporting and settlement for switched transactions, call-center help desk, ATM monitoring, and incident management and problem resolution services.

"We are dedicated to enabling our clients to have access to ATM functionality that helps them compete," said Jennifer Mariner, Concord's senior vice president of Systems Quality Management. "In addition to being the first to certify Diebold's newest products, this initiative represents another first for Concord and Diebold."

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As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers.

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