Bank / Credit Union

CSI opens outsourced call center for banks

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May 30, 2023

CSI, a fintech solutions provider, has launched its Call Center for its NuPoint core banking customers. Banks can integrate the center with their CRM to handle customer inquiries, according to a press release.

With the center, banks can reduce high call volume and provide customer service after hours. In addition, the center logs each conversation accurately, according to the release.

"CSI Call Center reflects the value we place on customer service," David Culbertson, president and CEO of CSI, said in the release. "Our offering combines our commitment to customer success with our advanced technology to directly solve business and account holder problems. We take great pride in empowering our customers with the knowledge they need to best serve their account holders and look forward to partnering with them on the front lines."

Banks can select daytime hours, after-hours or fully outsourced service from the call center. It also supports a variety of banking functions such as money transfer, pin and password resets, account restrictions and more.