News

Citi expands COVID-19-related waivers, deferrals

April 7, 2020

Citi is launching a program to expand its COVID-19 assistance to retail customers and small businesses, beyond initial fee waivers announced in early March. 

The bank will provide an expanded number of fee waivers and forbearance programs for customers, according to a press release.

"As COVID-19's impact to customers, small businesses and industries grows across the country, we are expanding our assistance measures to support our customers and reassure them that we are here to help should they need it," said Anand Selva, CEO of Citi's U.S. Consumer Bank, in the release. "We stand with our customers at this difficult time and will continue to do our part to support the individuals and communities impacted."

The additional assistance includes :

• Fee waivers on safe deposit boxes and non-Citi ATM fees. Waivers on monthly service fees and early withdrawal from CDs are being extended until May 8.
• Waivers on late fees and minimum payment deferrals on credit cards for next two months. The accounts will be reported as current to credit agencies unless the account was previously delinquent. 
• Fee waivers on remote deposit capture and monthly service charges and waivers for early CD withdrawal will be extended for small business customers.
• Customers may also be eligible for waivers on mortgages, student loans and credit cards as well.