News

Chime suffers new disruption to mobile app, debit card payments

October 17, 2019

(Update 10:56 a.m. EST Friday Oct. 18th to reflect certain services restored)

Chime, a San Francisco-based challenger bank, said Friday morning that it restored debit card, direct deposit, ATM withdrawals and phone services after it was hit earlier this week by the third system outage since July.

The bank told customers that if their debit cards were still not working, they could re-enable transactions in the Chime app. They added however that they were still working on to restore mobile check deposits, the Pay Friends feature and in-app support. 

We're glad to report that card purchases, ATM withdrawals, direct deposits, and phone system are working normally. We resolved some core issues during the maintenance period and are working around the clock to restore all services. We appreciate your patience during this time.

— Chime (@Chime) October 18, 2019

Customers originally complained on social media starting Wednesday that they were unable to complete purchases or ATM transactions or check information through the mobile app. On Wednesday morning the bank issued a statement on Twitter that its processor was experiencing issues that impacted the website and mobile app. 

"We are currently experiencing intermittent outages affecting our banking app and select card transactions," Chime spokesperson Kendra Boccelli told Mobile Payments Today via email Wednesday night. "Member deposits are not affected by the outage. Our teams are working diligently to resolve the issue."

Chime is one of the largest challenger banks in the world, with more than five million customers. The fintech suffered a second disruption in September. 

Cover image: Chime