STRATEGIC PARTNERS
February 21, 2002
DALLAS -- Affiliated Computer Services, Inc. has licensed Carreker Corporation's eTellerManager™, an integrated ATM network management solution that provides fault and device monitoring, as well as automated dispatch and escalation of ATM service requests.
The contract with ACS represents Carreker's first sale of the company's ATM monitoring system since it was acquired in February 2000 with the purchase of Canadian-based Automated Integrated Solutions, Inc. (AIS), a provider of advanced technologies driving the monitoring and communication requirements of large ATM networks.
Carreker's product will replace ACS' existing ATM monitoring solution, which was previously provided by Gasper Corp., for ACS' entire ATM network.
eTellerManager automates a large portion of the management of large ATM networks. Using electronic data interchange channels to communicate with most nationally-based service providers, as well as Interactive Voice Response, pager, e-mail and Internet facilities, the system manages the identification and associated dispatching of all ATM network faults and events, as well as the scheduling and tracking of first line, second line and emergency cash activities.
"As the ATM industry continues to expand and diversify, it is important to not only streamline operational processes and costs, but to look at new ways to enhance the value realized by our customers," said Patrick Law, vice president, Client Operations at ACS. "Utilizing electronic computer-to-computer mechanisms for interacting with armored car companies and our own service technicians, Carreker's eTellerManager system will allow ACS to automate its internal communications. These are value-added facilities that will differentiate ACS in the ATM marketplace," concluded Law.
Carreker's eTellerManager is built upon an open architecture platform and is client/server based. Bjorn Larsen, managing principal of Carreker Corporation and former president of AIS, said that highly flexible, open software has become a necessity as the industry moves toward an Internet-based business model.
"In addition to the requirement of an open platform, each industry player wants an individualized solution that fits their specific business needs, without investing months of effort in the customary scripting associated with other ATM fault management systems," Larsen said.
"As the ATM industry enters the mature phase of its life cycle, the costs to operate an ATM network will continue to be scrutinized. Those operators who have not effectively managed their costs will have difficulty remaining efficient in this highly competitive marketplace," said Royce Brown, vice chairman, Carreker Corporation. "They must take
advantage of technological solutions to bring their business to the forefront of the market in an effort to increase profit and market share while reducing cost."
