Software

Candescent upgrades onboarding platform

Photo: Adobe Stock

August 25, 2025

Candescent, a cloud-based digital solutions provider for financial institutions, upgraded its onboarding and account opening platform Terafina with new templates. With these templates, financial institutions have better control over the account opening experience and put in place defined rules for better onboarding journeys, according to a press release.

Financial institutions can move debit card selection and online banking enrollment to after the account is live, thus streamlining the process. The platform comes with built-in security with name matching as well as pre/post account workflow control.

"Financial institutions have been asking for a faster, easier way to open new deposit and loan accounts for their customers,", Gareth Gaston, chief product officer, Candescent, said in the release. "With Candescent Terafina's first-of-its-kind configurable templating capabilities, financial institutions have true control over where they place pre- and post-account opening requirements. Offering account onboarding experiences that have intelligence as well as speed is key to growing revenue, maximizing applications and building positive relationships from the start."

"Candescent's Terafina platform is more than a technology solution — it's a strategic enabler," Gene Fichtenholz, VP, digital strategy and engagement at Meriwest Credit Union, said in the release. "Its ability to create customized account opening experiences tailored to our needs — while integrating seamlessly with virtually any platform — empowers us to deliver a frictionless, member-centric journey and strengthen our digital foundation."