News
Branchserv, COCC provide dual-host ITMs for banks, credit unions
February 25, 2020
BranchServ, a division of Custom Vault Corp., has partnered with financial technology firm COCC, to launch a transformational automation solution for community banks and credit unions in New England and the Midwest.
The companies are providing advanced interactive teller machines (ITMs) from Nautilus Hyosung that operate in a dual-host environment, with the ability to run on the bank's ATM network or on the core banking system, which reduces demand for branch staff and call center personnel.
"The advanced terminal solution is fully integrated into both the ATM network and the COCC core banking platform," according to Dave Pepin, president of BranchServ, via email. "Financial institution customers can subsequently perform a much broader set of transaction types in terminal 'self-serve' mode than that which is available via a traditional ATM."
A typical ITM only uses video and the ATM network and must be supported by a call center teller for almost all transactions, according to the company.
Cover image: BranchServ
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