Payments

BMO extends Agent IQ partnership for live chat online trading

Photo: Adobe Stock

February 13, 2024

BMO has expanded its partnership with digital relationship banking provider Agent IQ to launch Bili, a digital tool for BMO's online trading platform InvestorLine. Powered by Agent IQ's digital engagement platform Lynq, Bili provides live chat and support across BMO's Invest app and InvestorLine web platform, according to a press release.

Customers can chat with a specialist on Bili both with authenticated and anonymous chat. Chat specialists receive relevant information and resources based on what webpage the client is on, according to the release.

"BMO's Digital First strategy is making investments in technology and people to harness the potential of emerging technologies and deliver best-in-class customer experiences," Andrea Casciato, head of digital investing for BMO, said in the release. "Agent IQ's Lynq platform complements the suite of services available to BMO InvestorLine customers and further enhances the existing rich, convenient, personalized digital support powered by data and analytics supporting their investing journey. This is truly the next iteration of digital service."