February 27, 2025
Bank of America saw more than 26 billion digital interactions from its clients in 2024, an increase of 12% year-over-year. It currently has more than 58 million digital clients, according to a press release.
Other metrics include:
"Digital is the centerpiece of our relationship-driven strategy," Nikki Katz, head of digital at Bank of America, said in the release. "Erica serves a dual role in our clients' lives: a personal concierge and mission control for their finances, helping them make every day financial decisions more efficiently."