Bank / Credit Union

Bank of America gains 2 million digital clients

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February 23, 2022

Bank of America announced it gained more than 2 million active digital clients in 2021. Customers also logged into the bank's digital platforms 10.5 billion times in 2021, a year-over-year increase of 15%, according to a press release.

The bank also has 16 million users for its money transfer service Zelle. The bank also saw 86% of its transactions through digital or ATM channels.

"Now more than ever, consumers and businesses depend on digital, and Bank of America continues to deliver efficient, safe and reliable digital financial solutions," David Tyrie, chief digital officer and head of global marketing at Bank of America, said in the release. "Our digital capabilities allow our clients to easily manage every aspect of their financial lives across banking, investing, lending and retirement, with access to advice and guidance from our financial professionals and through our financial centers when they need it."

Other data points include:

• 24.6 million clients have interacted with its virtual financial assistant Erica.
• Zelle transactions reached $231 billion in 2021, up by 64%.
• 90% increase in clients accessing mobile investment features since the launch of the mobile Merrill investment tool.