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Australia's Heritage Bank inks 5-year services agreement with Diebold Nixdorf

November 25, 2019

North Canton, Ohio-based Diebold Nixdorf has penned a deal with Heritage Bank, Australia's largest customer-owned bank, to manage its entire fleet of Diebold Nixdorf ATMs as part of a five-year service and maintenance agreement, according to a company news release. 

"This agreement ensures increased operational efficiency of our ATMs, and allows us to focus on our core business of providing consumers with a great banking experience," Peter Lock, CEO of Heritage Bank, said in the release. "The relationship with Diebold Nixdorf matters a great deal to us, and we are absolutely thrilled that it will be continuing."

Per the agreement, Diebold Nixdorf will provide an expanded range of support services and solutions to ensure that Heritage Bank's self-service network delivers optimum performance. In addition to real-time, remote monitoring services and a fleet-wide migration to Windows 10, the firm will provide anti-skimming card protection, security updates, and remote software updates, maintenance and support, Diebold Nixdorf said. 

"High system availability across an entire ATM network is a critical component to deliver positive consumer experiences," Jaivinder Singh Gill, regional VP and managing director of banking, Asia Pacific, at Diebold Nixdorf, said in the release. "DN AllConnect Services provides the capabilities and technology needed to make Heritage Bank's self-service channel agile, efficient and secure."

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Diebold Nixdorf

As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions to improve efficiencies, protect assets and better serve consumers.

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