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ATMIA Academy to offer International ATM Operators Certification

February 12, 2014

ATMIA has launched what it says is the first-ever industry-endorsed online training certification for ATM operators (Financial Institutions and IADs) at its U.S. conference in Orlando, Fla. The new member training program consists of over 100 sessions divided into five courses that members can access individually or in teams. The material was based on intensive global research into current ATM operational practices and procedures.

"The ATMIA Academy eTraining program will take ATM operators to a whole new level of professionalism, benchmarked against current international practice," said Mike Lee, CEO of ATMIA. "It will enable ATM businesses to ensure their operational team has the right level of skills and knowledge for providing 24 x 7 professional service to customers."

The courses, which reflect today’s industry best practices, include:

• ATM Balancing Clerk
• ATM Custodian
• ATM Field Controller
• ATM Operations Manager
• Customer Service Representative

ATMIA will offer a certificate of completion for each course but in order to earn the International ATM Operators Certification, all courses must be completed.

"Launching the ATMIA Academy is a great way to commemorate our 15 year anniversary US conference," Lee said. "We have worked hand-in-hand with our members to create a robust body of knowledge that we now can share with members who are new to the industry and want to learn or who want to enhance their knowledge. This type of certification will increase the credibility, visibility and professionalism of our industry."

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ATM Industry Association (ATMIA)

The ATM Industry Association, founded in 1997, is a global non-profit trade association with over 10,500 members in 65 countries. The membership base covers the full range of this worldwide industry comprising over 2.2 million installed ATMs.

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