Bank / Credit Union

ATM USA servicing all First Florida Integrity's off-premise ATMs

Image courtesy of iStock

May 5, 2021

First Florida Integrity Bank, a community bank in Southwest Florida holding over $2.2 billion in assets, has expanded its ATM outsourcing and operations contract with North Carolina-based ATM USA, according to a press release.

The partnership expands upon the existing single ATM location that ATM USA was servicing to encompass all of FFIB's off-premise machines with complete ATM outsourcing.

"We have a history with ATM USA," Peter Setaro, chief information officer for FFIB said in a press release. "The terminals that ATM USA manages have been headache free. We rarely have any issues with them and if we do, ATM USA is already working on the solution… often before our staff even knows there is an issue. So, we said… we're going to turn all the remote ATMs over to ATM USA."

The contract includes ATM management, equipment, software, first- and second-line maintenance, cash loading, updates, compliance and daily operations for the bank's six remote locations throughout Southwest Florida.

"We understand that with financial institution ATMs that everything matters. Uptime, downtime, compliance, appearance and response time all feed into the equation. At the end of the day, it all boils down to keeping the cardholders happy," Darren Smith, vice president of financial institution sales with ATM USA said in the release. "We enjoy our partnership with FFIB and look forward to growing the relationship."

ATM USA manages more than 4,500 ATMs in the United States.