ATM outsourcing a 'Cinch' for Tennessee CU
Blue Cross Blue Shield of Tennessee Employees Credit Union has implemented the CU24 ATM Cinch program powered by Dolphin Debit, a full-service ATM management company.
The 2,800-member, $10.7 million CU found managing ATMs at its two branches was consuming too much employee time, according to a press release.
Manager Channon Hamilton looked into the ATM Cinch program from CU24 and Dolphin Debit, and completed outsourcing arrangements within a month.
"It was just a good time for us to make a change," Hamilton said in the release. "We had been having more problems than we expected with our ATMs, and we were planning to add an ATM across the state in Memphis to serve members there. What I saw with the ATM Cinch program was exactly what we needed."
As part of the changeover, Dolphin Debit added the third ATM in Memphis.
"Until they offload management of their ATMs, most credit unions don't even realize how much employee time they had been devoting to them," Dolphin Debit Co-founder Gary Walston said in the release. "It's a hidden cost that really reveals itself once they no longer have to deal with the maintenance."