News

Absa will refresh ATM fleet, add several self-service features

November 13, 2011

Absa, South Africa's largest retail bank, today announced that it is adding more self-service features to its ATM fleet.

According to a press release, new features will include the capability to print bank statements, pay utility bills and make charitable donations.

The bank expects to have the rollout of the new fleet completed in the next three years.

The new ATM interfaces feature new designs and animations, more intuitive screen navigation, faster transactions, anti-skimming security enhancements, video-based information messages and a reduced risk of ATMs going offline, according to the release.

"Our range of innovations are expected to reduce the length of queues in branches, particularly at month end, thereby making access to a range of banking options more convenient for our customers," said Christo Vrey, managing executive of Absa Digital Channels. "Annually, over R200 billion is moved via our ATM network, through 500 million transactions. With nearly 6,000 Absa-owned devices and approximately 3,000 Absa-supported ones, clearly this is one of our most fundamental customer touch points."

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