75% of customers would switch banks over fraud protection issues

June 26, 2024

Jumio, an AI identity verification company, found in a survey that 75% of people would switch providers if their banks didn't provide proper protection against…

Research finds fintechs divided over AI

June 25, 2024

AI is making major waves in fintechs, but there is a clear divide between innovators and doubters, according to research from Concryt. In particular, Visa…

VersaBank receives approval to acquire Stearns Bank

June 25, 2024

VersaBank received approval from the Office of the Comptroller of the Currency to acquire Stearns Bank Holdingford N.A., based in Minnesota. The bank will now…

Citizens Financial Group appoints senior vice chair

June 25, 2024

Citizens Financial Group Inc. appointed Don McCree as senior vice chair of Citizens. He is the current head of commercial banking and prior to joining Citizens…

Washington Trust launches campaign promoting account openings

June 24, 2024

Washington Trust, a Rhode Island-based bank, introduced a campaign to promote opening accounts online. The multimedia campaign features local businesses and…

Police arrest man who allegedly stabbed pregnant woman at ATM

June 24, 2024

Police arrested a man in San Diego who allegedly stabbed a pregnant woman multiple times at a Bank of America ATM. The woman was stabbed in the neck, shoulder…

Balancing the human touch with AI — a Q and A with Marbue Brown

by Daniel Brown — Editor, Networld Media Group

Marbue Brown, author, consultant, and CX executive, shares strategies for balancing AI with the human touch in customer experience development, the topic of…

Chase expanding cash back categories for EV charging, movie theaters

June 21, 2024

Chase unveiled bonus rewards categories for Freedom and Freedom Flex cardholders for the summer. In particular, the bank is offering 5% cash back on select…

Karma Wallet appoints former Visa exec as advisor

June 21, 2024

Karma Wallet, a fintech company, appointed Douglas Sabo as a strategic advisor. He previously served as chief sustainability officer for Visa, according to a…

GoldATM expands into Miami

June 20, 2024

GoldATM has added two ATMs in Miami at the Sawgrass Mills Mall. These ATMs provide Goldblacks, flexible 24-karat gold currency for as little as $20 a purchase…

Glia integrates with NCR Voyix's digital banking platform

June 20, 2024

Glia, a customer interaction technology provider, integrated its solutions into NCR Voyix's Digital Banking platform for mobile phones. With this integration…

Regions Bank intros CashFlowIQ for cash management

June 19, 2024

Regions Bank and BILL, a financial operations platform, launched Regions CashFlowIQ, a cash management solution for commercial clients. It offers advanced…

Bank Customer Experience Summit early bird pricing ends June 21

June 19, 2024

Early bird pricing for the Bank Customer Experience Summit ends on June 21. This event will be held in Charlotte, North Carolina from Sept. 9 to 11 and will…

7 cash management, recycler strategies to follow

by Scott Fieber — CSO, CSG

Many Teller Cash Recycler brands have become obsolete with limited parts. Some are even at end of life and are a security risk. Here are seven tips for how to…

EECU named favorite credit union of Dallas-Fort Worth area

June 18, 2024

EECU was recognized by the Forth Worth Star-Telegram as a DFW Favorite in the credit union category. It earned a Gold award for its fast, personalized banking…

Ameris Bank to donate $2.23M to rural Georgia hospitals

June 18, 2024

Ameris Bank, based in Atlanta, is donating $2.23 million to 40 rural hospitals in Georgia through the Georgia Heart Hospital Program. The majority of these…

Citi partners with Emirates NBD for clearing service in Middle East

June 17, 2024

Citi partnered with Emirates NBD, a banking group in the Middle East, North Africa and Turkiye region to introduce a USD clearing service. With this service…

Thieves attempt to steal ATM in Delaware crime spree

June 17, 2024

A group of suspects attempted to steal an ATM from a Sunoco gas station in Newark Delaware. After failing to load it into their van, they fled the scene…

US sees Columbian drug traffickers use ATM deposits for money laundering

June 14, 2024

U.S. authorities have seen an increase in Colombian drug traffickers using ATMs to deposit money from drug sales. In particular, dealers have recruited…

How to fight ATM fraud

by Bradley Cooper — Editor, Connect Media

ATM security experts spoke about cutting edge fraud techniques and how banks can fight back.

Presented by Cook Solutions Group