'Customer service is king,' at ATMs and beyond

Lorraine Fischer, senior vice president of First Data Corp., says financial institutions must ensure that they offer their customers and members enhanced…

Cash recyclers, dispensers are focus at teller line

Jack Malinowski, chief technology officer for Benchmark Technology, says the future of banking is focusing on teller-cash recyclers and teller-cash dispensers.

P2P payments open bank revenue streams, improve user experience

Don MacDonald, chief marketing officer for Fiserv, says the financial industry is changing, and the changes represent the dawning of a new day in the financial…

Jack Henry signs with N.J. bank for enterprise-wide automation

January 7, 2010

Jack Henry & Associates Inc. has signed New Jersey-based First Hope (more than $400 million in assets) for Jack Henry Banking's SilverLake System, which…

ACI provides SunTrust Bank with ATM tools, growing ATM transactions

January 7, 2010

ACI Worldwide has announced that SunTrust Bank has gone live with ACI Communication Services for Advanced Networking, to bring SunTrust's ATM network into…

Top ATM execs to watch in 2010

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Commentary: These six executives are bound to make waves in the ATM world in 2010.

Spanish bank Santander gives free ATM use to U.K. account holders

January 6, 2010

CompareAndSave.com reports that Spain-based Santander bank, which now operates Abbey and Alliance & Leicester, is giving U.K. account holders fee-free ATM…

ACH Federal plans new standard in e-payments for banks, small businesses

January 6, 2010

Chattanooga, Tenn.-based ACH Federal, which provides electronic payment services, has announced plans to introduce a new suite of solutions, including ACH…

Diebold names Ducey executive VP; Bucci to retire

January 6, 2010

Diebold Inc. has named Charles E. (Chuck) Ducey, Jr. executive vice president of North America operations.   According to a news release, Ducey, 54, in his…

NCR to mark 125 years this month at NRF

January 6, 2010

NCR Corp. plans to celebrate "125 years of innovation and helping retailers around the world better connect, interact and transact with their customers," at…

Global Axcess signs turnkey ATM deal with Southeastern grocery chain

January 6, 2010

Global Axcess Corp. has announced a new 16-month contract valued at $16,000 per month with a Southeastern U.S. grocery chain.   According to a news release…

FIS's Jabbour says banks can grow deposits in down economy

Anthony Jabbour, the executive vice president of FIS, says financial institutions of all sizes can build demand deposit accounts in spite of the economic…

ATM USA names Richard Kowalski to advisory board

January 5, 2010

Morrisville, N.C.-based ATM USA LLC, a nationwide ATM owner and operator, has named banking veteran Richard A. Kowalski to its advisory board.   According to…

Calif. credit union signs with Fiserv for Mobile Money

January 4, 2010

Fiserv Inc. announced in a news release that Merced, Calif.-based Merced School Employees Federal Credit Union, with $371 million in assets, is now providing…

Fiserv provides Ohio bank with Premier Bank Platform

January 4, 2010

Fiserv Inc. has signed Toledo, Ohio-based Waterford Bank ($197 million in assets) for its Premier bank platform.   According to Fiserv, Premier is scalable to…

Tackling the generational divide at the ATM

by Tracy Kitten — Editor, AMC

Diebold's Keith Lewis says regardless of the transaction, ATMs must meet the needs of all ages and provide convenience every generation appreciates.

S1 to provide integrated payments platform for Saudi Hollandi Bank

January 3, 2010

Payments solutions provider S1 has announced a deal with Saudi Arabia's Saudi Hollandi Bank (SHB) for an integrated payments platform that will support the…

ATM withdrawals in Australia at lowest point in 6 years

January 3, 2010

TheAustrailian.com reports that in 2009, the number of Australian consumers making ATM cash withdrawals dropped to its lowest point in more than six years. …

Community bankers association expands service program with Wolters Kluwer

January 3, 2010

The Independent Community Bankers of America has announced an expansion of its Preferred Service Provider program with Wolters Kluwer Financial Services. …

Global Axcess recaps year, move into DVD rentals

December 30, 2009

Global Axcess Corp. yesterday released a recap of its business year-and 2009 milestones.