Bank of Montreal appoints board member

September 13, 2023

Bank of Montreal has appointed Hazel Claxton, former EVP and chief human resources officer at Morneau Shepell Inc., to its board of directors, according to a…

Bank Customer Experience Awards showcase financial innovation

by Bradley Cooper — Editor, Connect Media

Bank of America, Citizens Bank and America's Credit Union all earned awards at the annual BCX Awards.

US ATM count surges since 2020

September 12, 2023

Following a dip in 2020, the U.S. ATM population grew by about 21,000 terminals from 2021 to the end of 2022, according to the results of a project to estimate…

AI won't replace employees, it will make CX better

by Bradley Cooper — Editor, Connect Media

A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer…

Keybank reaches $1M in funding for home buyer credits

September 12, 2023

Keybank has officially funded more than $1 million in Home Buyer Credits since it launched the program in September 2022, which has helped 245 clients purchase…

Hembstead Capital relaunches in North Carolina

September 12, 2023

Hembstead Capital LLC, a financial advisory firm, has officially relaunched in North Carolina with Evan Wilkoff at the head as strategic consultant. The…

How the Right Tools Can Optimize ATM Testing Operations

Given this vital role that ATMs play as part of a retail delivery strategy, ATM fleet owners and deployers must ensure that they have an effective and…

Kansas citizen robbed at Bank of America ATM

September 11, 2023

A resident was robbed in Overland Park, Kansas after withdrawing a large amount of cash from a Bank of America ATM. Police have arrested two suspects for this…

Moniepoint Bank launches consumer app, debit card

September 11, 2023

Moniepoint Microfinance Bank, a business banking platform subsidiary of Moniepoint Inc. in Nigeria, has introduced its consumer app and debit card. Its…

Can AI help banks get a leg up?

by Bradley Cooper — Editor, Connect Media

Regional and smaller banks are feeling the stress from the chaos in the banking world. Can AI help them get a leg up?

Texan charged with robbing ATM technician

September 8, 2023

A Texas man has been charged with robbing an ATM technician in Chicago. The Bensenville suburb of Chicago's police department claimed Earnest Hudson was one of…

Decentralized finance market to reach $497B by 2032

September 8, 2023

The decentralized finance market, which covers blockchain and smart contracts, will reach $497.9 billion by 2023, growing at a compound annual growth rate of…

Hitachi intros UPI ATM for cardless withdraw

September 8, 2023

Hitachi Payment Services, a subsidiary of Hitachi, recently unveiled its Money Spot UPI ATM, which allows customers to make cardless withdrawals using a United…

Citigroup to halt ATM services in Russia

September 7, 2023

The Russian subsidiary of Citigroup Inc. will halt services for its ATMs in the country by the end of 2023. The bank has been gradually winding down its…

Washington store faces $75K in damages from ATM theft

September 7, 2023

Police are on the lookout for a group of robbers who used a stolen truck to ram into a Lynnwood, Washington business. Once they did so, they stole an ATM out…

Regions integrates Sabal Capital Partners into real estate brand

September 6, 2023

Regions Bank has added Sabal Capital Partners to Regions Real Estate Capital Markets brand. With this integration, Sabal will be able to offer its clients…

Keybank partners with Operation HOPE to offer financial education in branches

September 6, 2023

Keybank partnered with Operation HOPE Inc. to deliver financial education and coaching through the HOPE Inside program for three branches in Buffalo, Denver…

Russia aims to prevent foreign banks from leaving

September 6, 2023

Russia aims to prevent foreign banks from leaving the market easily unless they unfreeze Russian assets. Since Russia invaded Ukraine in February 2022, Western…

Bank Customer Experience Summit registration closing

by Bradley Cooper — Editor, Connect Media

The Bank Customer Experience Summit, held jointly with the Interactive Customer Experience Summit from Sept. 11 to 13 in Charlotte, North Carolina, will focus…

Secure Innovation announces ATM cash protection solutions

September 5, 2023

Secure Innovation introduced a2m active and a2m passive solutions for ATM cash protection. A2m active offers an end-to-end protection of cash for ATMs, while…