Bank Customer Experience Awards accepting entries through June 15

June 5, 2018

Through Friday, June 15, Networld Media Group is accepting entries for the annual Bank Customer Experience Awards competition. 

How banks can meet the need for speed in an omnichannel age

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

As rapidly as retail banking is changing today, consumer expectations are changing even faster. How is an FI supposed to keep pace and keep customers happy?

Mitek beefs up digital ID verification service with A2ia acquisition

June 4, 2018

Mitek Systems Inc., a provider of digital identity verification products, has acquired A2iA SAS, which specializes in artificial intelligence and image…

Diebold, MasterCard to pilot cardless ATM solutions

June 4, 2018

Diebold Nixdorf is teaming up with MasterCard to pilot test two cash provision services — MasterCard Cash Pick-Up and Cardless ATM powered by MasterCard.

Tweet-storm directed at Visa points out perils of push to cashlessness

June 4, 2018

Visa made a compelling (and ironic) case for cash over the weekend, when the network when down over a large swath of Europe and the U.K. on Friday just before…

ATM Marketplace: May Top 5

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

ATM deployers are looking ahead: In May, the first and second most-read stories were concerned with the future of the industry. The remainder of the top five…

Asian, European law enforcement agencies unite to fight ATM fraud

June 1, 2018

As EMV chip cards have become prevalent in the European Union, banks have seen an increase in fraudulent payments with European cards at ATMs in Asian…

Brink's to acquire rival cash management firm Dunbar

June 1, 2018

The Brink's Company, a provider of cash management, secure logistics and payment solutions, has agreed to purchase Dunbar Armored Inc., the fourth largest U.S.

In India, striking bank workers undermine ATM access

June 1, 2018

In India's second largest city, Kolkata, approximately 80 percent of ATMs were inaccessible to account holders on Wednesday, the first day of a two-day strike…

Nairobi bank courts commercial customers with mobile cash deposit service

June 1, 2018

Kenya's Prime Bank has launched a mobile cash pickup service intended to attract business from commercial customers in the nation's cash-intensive retail…

ACI, iSight roll out next-gen case management for bank fraud

June 1, 2018

ACI Worldwide, a provider of real-time electronic payment and banking solutions, and i-Sight, a provider of web-based investigative case management software…

A mixed bag: US banking reg rollbacks are met with approval and alarm

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

In May, President Trump signed a flurry of legislative measures, keeping a campaign promise to roll back bitterly opposed rules and regulations levied against…

Payments innovation requires smarter testing

New technology and innovation is changing the way consumers want to pay, but the increasingly rapid pace of change also creates challenges and vulnerabilities…

Emirates NBD taps Diebold Nixdorf to implement EasyHub 'mini-branch' kiosk

May 30, 2018

Emirates NBD, a Middle Eastern financial institution, has partnered with Diebold Nixdorf for a planned launch of EasyHub, an integrated digital kiosk that…

India's ATMs set to go cashless once more as bank workers stage walkout

May 30, 2018

A last-ditch effort to avert a threatened bank strike has failed, precipitating a two-day walkout by approximately 1 million bank employees Wednesday, May 30…

First Data to sell portions of card processing, ATM management business in Europe

May 30, 2018

SIA, a European provider of payment infrastructure and services, has signed an agreement with First Data Corp. to acquire First Data's card processing…

Czech bitcoin ATM-maker deploys 10 machines in Prague subway

May 30, 2018

General Bytes Services, a Czech Republic-based bitcoin ATM manufacturer and network operator in its home country and neighboring Slovak Republic, has deployed…

Banks at a crossroads: The future of ATMs

In North America, the ATM channel is maintaining its central role as a core banking touchpoint with the consumer. But on the other side of the ocean, some…

[WEBINAR] How AI Can Save You Real Money on ATM Cash Management

Effective ATM management is more important than ever to ensure profit maximization. Learn how AI can save you real money on ATM cash management by downloading…

FI, CU checking fees vary, but ATM fees are much the same, study finds

May 29, 2018

Forty-one of the nation's 50 largest credit unions (82 percent) offer their members free checking accounts with no minimum balance requirements or monthly…