Literally speaking, there was no round table in the Bankers Rapid-fire Roundtable session at the Bank Customer Experience Summit. However, there were bankers, and quite a few questions packed into the 60-minute presentation.
In India's underserved communities — such as rural areas — millions lack access to financial services. While financial inclusion is a huge challenge, it is also a necessity, and the ATM has a large part to play in achieving this goal.
ATM jackpotting attacks are a crippling threat to financial institutions and independent ATM depl in any way, ATM deployers can lose a great deal of money in a single attack, depending on the dispenser and denomination of notes loaded.
An overarching theme from this year's event in Chicago was how banks will take advantage of the data provided by AI initiatives to enhance the bank customer experience.
Networld Media Group, publisher of ATM Marketplace, Mobile Payments Today and World of Money, presented four awards on the evening of Thursday, Sept. 13, during a banquet held as part of the 6th annual Bank Customer Experience Summit in Chicago.
Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial institution's unique journey.
Regardless of the latest and greatest technology, a successful payments strategy revolves around the consumer experience, and building a strategy requires an understanding of how consumers are engaging with payments on a day-to-day basis.
Whether you are a financial institution or payment processor, having end-to-end visibility into your payments systems is mandatory when it comes to preventing ATM cash-out attacks.
August. The dog days of summer, when you can fry an egg on top of an exterior, free-standing ATM if the sun hits it just right. We think of August as a slow month, but not this year. ATM manufacturers made some big headlines — those stories topped the daily news rundown at ATM Marketplace, and came in No. 1 among the month's most-read articles.
'But this is how we've always done it!': 5 ways your FI can break down barriers to a digital mindset
You can no longer look at digital as a distinct channel serving a specific segment of your customer base. Every consumer is a digital consumer, and to be in banking means you have to be in digital banking. Digital is no longer an expense; it's a necessary investment that can deliver real returns for the financial institution.
Biometrics has rapidly expanded to consumer applications such as payment services and ATM cash withdrawal in high-fraud markets. By 2020, nearly all smart devices will feature some form of biometric security, but many technologies enabled by biometrics will still be vulnerable to spoofs and hacking.
Research analyst John McKee and Mobile Payments Today Editor Will Hernandez look behind the battle lines at Kroger's clash with Visa, and discuss events leading to the long-awaited adoption of contactless at Costco.
Mary Hines, Citi Managing Director of Customer Engagement and Innovation, described how the bank has created new opportunities for customer engagement in the mobile channel during her opening keynote last week at CONNECT: The Mobile CX Summit in Chicago.
After years of expensive operating system migrations and routine hardware obsolescence, many financial institutions are skipping the upgrade ritual and going retro, once again fielding inexpensive, CE-based, through-the-wall, cash-dispensing ATMs.
One of the overarching themes in this year's event held in Chicago was the importance of design, whether in a mobile app, a loyalty program, or delivery options.
Every consumer is a digital consumer, and to be in banking means you have to be in digital banking. Frankly, digital is no longer an expense; it's a necessary investment that can deliver real returns for the financial institution.
Today's security technologies might be automatic, but success with them isn't, necessarily.
Mary Hines, Citi managing director of customer engagement and innovation talks with host Will Hernandez about the challenges and rewards of implementing a mobile loyalty program. Hernandez also chats with Kiosk Marketplace Editor Elliot Maras about the relationship between mobile and kiosks.
Financial systems outages stop customers from accessing and spending money as they normally would. The growing incidence of outages — particularly in the U.K. and Europe — suggests that the payments industry is, at best, fragile and that things need to change. People are getting fed up.
As noncash payments take the lead some merchants are deciding that they no longer want to accept cash. But while there are costs to managing cash (and digital payments, too, obviously), there can also be a cost to a brand for refusing to accept it.