Some new and refurbished ATMs seem to have constant service issues after installation. Occasionally, the issue is simply a defective machine or part. But, most of the time, the real issue is related to power surges or fluctuations at the installation site.
One clear conclusion we can make, based on recent trends in the financial services industry, is that the increasing prevalence of new transaction methods does not necessarily mean that more traditional payment mechanisms are being left behind.
Even as migration to Windows 7 was taking place, ATM software experts warned that the OS was sure to be short-lived. As predicted, Microsoft made the official announcement early last year that Windows 7 extended support will end on Jan. 14, 2020.
It has been a very busy period for me, and more than a month since I last posted to the ATM Marketplace blog. A heavy travel schedule took me to the heart of Silicon Valley, where I met with folks...
A free webinar on May 29 will explain how advances in AI can help financial institutions more precisely manage the cash in their ATMs in order to reduce risk, increase opportunities for cash investment and provide consistent, cost-effective cash access for customers.
In today's criminal underworld, jackpotting is serious business. And, increasingly, the business of ATM security providers is to help FIs and IADs understand, anticipate and defend against logical attacks such as jackpotting. Which is what TMD Security did in a recent free webinar.
Yogi Berra might have called NCR Q1 results "deja vu all over again," as ATM sales continued to decline. But with a new CEO and chairman of the executive board, the company believes it has all the pieces in place to complete its evolution into a software-driven, hardware-enabled enterprise.
With a storm front of OS upgrades, security threats and industry disruptors on the horizon, ATM operators might feel like somebody's trying to rain on their parade. Our most popular articles last month offered solutions to help them weather changes across the industry.
Some clues as to why: 91 percent of participants in a Citi study have experienced positive outcomes from mobile banking, including greater awareness of their financial situation; fewer concerns about managing finances; and a better understanding of their bank's services.
Making the calculation to upgrade or replace an older ATM can be difficult. ATM Marketplace asked Marvin Bowers, vice president of global sales at ACG, what important factors an FI or IAD should consider when it comes time to freshen up an ATM fleet.
Neill Harris of NCR Corp. offers an in-depth look at the demonstrated benefits of ATM cash recycling, and the three simple steps that all deployers — whether FI or IAD — should take to maximize these benefits when introducing ATM cash recycling into their fleet.
Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience Awards from innovative financial institutions and fintech providers whose unique strategies and technologies are enhancing the consumer experience.
Studies indicate that social media users spend 20–40 percent more with companies that engage with them via social media — and they rely on social media channels for their first line of customer service interaction.
Some banks are now looking to extend online, AI-driven chatbots into their branches as virtual tellers. But to make it work, they'll have to solve the "uncanny valley" problem — that uneasiness people feel when presented with an image that is almost, but not quite, human.
A broken-down washing machine got me thinking about the economics and environmental implications of obsolescence — and what the ATM industry is doing to lessen the impact of both.
Christie Rice, director of the worldwide global digital signage and interactive kiosk segment for the Internet of Things Group at Intel, talks about her company's work with so many of the technologies that enable interactive customer experiences of today — and tomorrow.
The ATM wireless modem is not just a dumb black box anymore. Get to know its features and functionality and it can help you be a better ATM operator.
With a lot of courage, heart and brains, Suresh Ramamurthi and his wife Suchitra Padmanabhan turned a failing bank into a fintech phenom in tiny Weir, Kansas. In a keynote at the BCX Summit, Ramamurthi will talk about CBW's journey — and its far-reaching implications for the bank customer experience.
In part two of our series on ATM jackpotting, we spoke with Vincent Wong, program director for Security Management Software at TMD Security, about the arrival of ATM jackpotting in the U.S. and measures deployers can take to safeguard their fleet and their business.
In advance of an April 26 webinar, ATM Marketplace spoke with Vincent Wong, program director for Security Management Software at TMD Security, about the comparatively short and extremely costly history of ATM jackpotting.