ATM Marketplace editor Suzanne Cluckey sat down recently with Brad Wiskirchen and Rich Stuppy of Kount, a fraud prevention company, to talk about results of their annual mobile payments and fraud survey and about the trends now influencing the market.
It's not always easy to balance ATM cost efficiency with escalating customer expectations, but it can be done. And a free, one-hour webinar on Sept. 26 will offer tips and insights that can help you provide world-class ATM service without breaking the bank.
By enlisting bankcard holders in the fight against fraud — effectively crowdsourcing fraud management — card issuers can achieve an added layer of security at a very low cost, while cultivating a more loyal and trusting customer base.
In part two of this series, ATMIA CEO Mike Lee envisions the next 50 years in the life of the cash machine — including an ATM intelligently connected to the home, the bank, digital channels, satellites, sensors and, above all, the customers it will have served for 100 years.
ATMIA CEO Mike Lee takes a journey into the future to find out how the machine that began life 50 years ago as a friendly 'robot in the wall' will change over the next 50 years.
In today's connected economy, consumers are in the driver's seat. Whether it's banking, shopping, eating or traveling, they want to interact across channels on their own terms. And they don't like roadblocks.
Often called the 'dog days of summer,' the month of August can be a sleepy time of year. But it did offer a few eye-openers at ATM Marketplace, including the launch of the 2017 ATM and Self-service Software Trends report and Cardtronics Q2 earnings.
Nearly 200,000 merchant-owned ATMs will not be EMV capable by the October Visa ATM liability shift deadline. So how does this movie end? While there are a number of possibilities, nearly all of them are opportunities for IADs who prepare now.
It takes so many extra steps now to get cash from an ATM. The interrogation lasts for several screens as we are prompted for this and that. But at the height of summer in the American Southwest, spending extra time under the blazing sun isn't fostering good customer relations at the ATM.
On Tuesday, ATM Marketplace released the 10th annual edition of the industry's most popular study and hosted a webinar with report sponsor KAL ATM Software to offer analysis of the findings. Here's a look at just a few of the highlights from the presentation and report.
The United States can now boast of having half a million ATMs (three-quarters of them independently operated) reliably serving citizens all over the nation — despite nearly constant assault from confused regulators, politicians and pundits.
In the ATM business, as in the music business, success is about finding the right group of people to work with and thinking creatively with them in order to solve problems.
Unfortunately, the mobile banking channel comes with increased vulnerability. Also unfortunately, many financial institutions make the mistake of separating fraud prevention from customer experience when the two should go hand-in-hand.
And the sixth reason: "Change takes a much longer time coming than you think, and then it happens much faster than you would have thought." It's happening right now for you and your banking customers and BCX is the place to learn how to manage it.
With new fintech companies providing sharp competition, it is more crucial now than ever that retail financial institutions gain a better understanding of their customers' needs so that they can meet — and exceed — those needs and thus gain their customers' loyalty.
The groundbreaking models of Amazon and iTunes have ushered in a new era of consumer demand for services that are delivered quickly, easily and 24/7. Financial institutions need to be ready to meet this level of expectation in the self-service channel.
Which ATM and self-service functionalities will give your FI the sharpest competitive edge? Find out in a free one-hour webinar on Aug. 22, as KAL and ATM Marketplace break down the data from the 2017 ATM and Self-service Software Trends study.
FIs need to find a way to create and maintain meaningful relationships with customers. While that might sound like something out of the cliché handbook, it's a real problem that traditional providers continue to tackle without resounding success.
In a Q2 earnings call, Cardtronics CEO Steve Rathgaber discussed the serious challenges facing ATM industry providers in the short term — and some surprisingly optimistic expectations for the long run.
In the mid-nineties, ATM operator North American Cash Systems realized that their cash situation was completely out of control. Software seemed the obvious answer, but where to get programmers? That's when inspiration struck ...