As the self-service banking sector enters a new year, it's worth noting that, despite the emergence of new payment methods and their increasing use worldwide, the role of cash and the relevance of the ATM remain strong.
Panelists at this week's Consumer Electronics Show in Las Vegas drew an SRO crowd for "Never talk to a human again," a discussion of heightened consumer expectations in this new automated age, and the payoffs and perils involved in trying to keep up with them.
Meltdown and Spectre should be taken seriously by ATM operators. However, by concentrating on what's important and actively applying the best security techniques, deployers can stay ahead of these threats — and others — as they emerge.
New mobile technologies make it possible for payments companies to leverage consumers' smartphones as an identity device, enabling compliance with AML and KYC regulations while maintaining the superior user experience that consumers expect.
Blogger Daryl Cornell of Triton Systems offers five fearless predictions for 2018 — along with the caveat that any or all might be "off the mark, highly questionable or just plain wrong." ATM Marketplace will be bookmarking this page for review 365 days from now.
Cardless ATM transactions can offer unparalleled convenience for consumers, not to mention cost-savings and enhanced efficiency for FIs. But for the technology to gain traction, it must, first and foremost, provide a secure customer experience.
What's the best way for a financial institution to implement a mobile payments system? For many banks, the first and most crucial decision is whether to build a proprietary solution or take advantage of an existing system such as Apple Pay or Android Pay.
Tabloid newspapers across the world have speculated over the future of the ATM, debating everything from integration with AI and robotics down to whether there really is a long-term future for these machines in an allegedly imminent cashless world.
The short story, "The Gift of the Magi," and the memory of a long-ago Christmas shopping trip to a downtown dime store reminded me recently that a statement made with pennies can be infinitely more profound than one made with plastic.
If there were a handbook titled "ATM Business-building for Dummies," Rule No. 1 probably would be "NEVER go into business with family." But the band of brothers who founded Grant Victor would argue that it's family bonds that form the bedrock of their ATM company.
During the Bank Customer Experience Summit in Chicago this fall, Charles Liu, chief of branch transformation, ATM innovation and market planning at Bank of America, sat down to talk about strategies for staying a step ahead of emerging competitors and digital disruptors looking to mix it up in the traditional banking world.
If there's anything consumers hate, it's hidden fees. For an example of the wrath they can generate — and the tarnish they can leave on a brand — look no further than the "Star Wars" video game released very recently by Electronic Arts.
AML-KYC regs are a helpful tool for fighting crime, but a headache for ATM operators. Could there be a simple, cost-effective, surefire solution to the problem — something less punitive than Operation Choke Point? Could that something be distributed ledger technology?
Imagine for a moment that North Korea or some other rogue state successfully launches a cyberattack against a U.S. bank. Then consider how the ensuing spike in ATM use and bank withdrawals will result in cash shortages until deployers can react.
Technology is ever-evolving, but contrary to what you might expect, it can become more human, not less so, in the process. Learn what this means in financial services terms in a video presentation from the 2017 Bank Customer Experience Summit.
November kicks off the holiday season in the U.S., but judging by the underwhelming Q3 earnings reported early in the month by ATM industry mega-brands — and covered in three of our top five features for November — the festivities may fall a little flat for some.
Customer expectations for omnichannel engagement and the move toward open banking can be viewed as challenges, but they can also be seen as opportunities for the FI with an effective strategy for staying competitive in an increasingly diverse marketplace.
The landscape for the small ATM operator is changing rapidly, but cash is not going away as a payment vehicle. Successful small ISOs will be nimble and resourceful enough to use these major changes to grow their business.
Distributed ledger technology undoubtedly has characteristics that could improve payment processing efficiency and security ... if financial service providers take steps now to mitigate risks that almost always accompany the introduction of new technologies.
More than financial support for the family, Cesar Zambrano's garage-based ATM business — now grown into an international sales and service organization — provided an important learning lab for his daughters.