Rapid-fire: Bankers tackle big issues during the BCX Summit

Rapid-fire: Bankers tackle big issues during the BCX Summit

Literally speaking, there was no round table in the Bankers Rapid-fire Roundtable session at the Bank Customer Experience Summit. However, there were bankers, and quite a few questions packed into the 60-minute presentation.

ATMs and the rise of financial inclusion in India

ATMs and the rise of financial inclusion in India

In India's underserved communities — such as rural areas — millions lack access to financial services. While financial inclusion is a huge challenge, it is also a necessity, and the ATM has a large part to play in achieving this goal.

How to protect your ATMs against jackpotting

How to protect your ATMs against jackpotting

ATM jackpotting attacks are a crippling threat to financial institutions and independent ATM depl in any way, ATM deployers can lose a great deal of money in a single attack, depending on the dispenser and denomination of notes loaded.

5 takeaways from the 2018 Bank Customer Experience Summit

5 takeaways from the 2018 Bank Customer Experience Summit

An overarching theme from this year's event in Chicago was how banks will take advantage of the data provided by AI initiatives to enhance the bank customer experience.

Banking, fintech innovators recognized with Bank Customer Experience awards

Banking, fintech innovators recognized with Bank Customer Experience awards

Networld Media Group, publisher of ATM Marketplace, Mobile Payments Today and World of Money, presented four awards on the evening of Thursday, Sept. 13, during a banquet held as part of the 6th annual Bank Customer Experience Summit in Chicago.

CBW Bank sharpens focus on digital banking, fintech collaboration

CBW Bank sharpens focus on digital banking, fintech collaboration

Suresh Ramamurthi, chairman and CTO of CBW Bank, opened the annual Bank Customer Experience conference with a keynote speech detailing his financial institution's unique journey.

Faster, smarter: How to enhance your customer's payment experience

Faster, smarter: How to enhance your customer's payment experience

Regardless of the latest and greatest technology, a successful payments strategy revolves around the consumer experience, and building a strategy requires an understanding of how consumers are engaging with payments on a day-to-day basis.

How to prevent ATM cash-out attacks in your payments environments

How to prevent ATM cash-out attacks in your payments environments

Whether you are a financial institution or payment processor, having end-to-end visibility into your payments systems is mandatory when it comes to preventing ATM cash-out attacks.

ATM Marketplace: August Top 5

ATM Marketplace: August Top 5

August. The dog days of summer, when you can fry an egg on top of an exterior, free-standing ATM if the sun hits it just right. We think of August as a slow month, but not this year. ATM manufacturers made some big headlines — those stories topped the daily news rundown at ATM Marketplace, and came in No. 1 among the month's most-read articles.

'But this is how we've always done it!': 5 ways your FI can break down barriers to a digital mindset

'But this is how we've always done it!': 5 ways your FI can break down barriers to a digital mindset

You can no longer look at digital as a distinct channel serving a specific segment of your customer base. Every consumer is a digital consumer, and to be in banking means you have to be in digital banking. Digital is no longer an expense; it's a necessary investment that can deliver real returns for the financial institution.

Biometric security: One size does not fit all

Biometric security: One size does not fit all

Biometrics has rapidly expanded to consumer applications such as payment services and ATM cash withdrawal in high-fraud markets. By 2020, nearly all smart devices will feature some form of biometric security, but many technologies enabled by biometrics will still be vulnerable to spoofs and hacking.

Podcast: Kroger cans Visa; Costco goes contactless

Podcast: Kroger cans Visa; Costco goes contactless

Research analyst John McKee and Mobile Payments Today Editor Will Hernandez look behind the battle lines at Kroger's clash with Visa, and discuss events leading to the long-awaited adoption of contactless at Costco.

How Citi maximizes the mobile experience in an omnichannel banking world

How Citi maximizes the mobile experience in an omnichannel banking world

Mary Hines, Citi Managing Director of Customer Engagement and Innovation, described how the bank has created new opportunities for customer engagement in the mobile channel during her opening keynote last week at CONNECT: The Mobile CX Summit in Chicago.

Back to the future: An argument for the 'retro' bank ATM

Back to the future: An argument for the 'retro' bank ATM

After years of expensive operating system migrations and routine hardware obsolescence, many financial institutions are skipping the upgrade ritual and going retro, once again fielding inexpensive, CE-based, through-the-wall, cash-dispensing ATMs.

6 sound bites from CONNECT: The Mobile CX Summit

6 sound bites from CONNECT: The Mobile CX Summit

One of the overarching themes in this year's event held in Chicago was the importance of design, whether in a mobile app, a loyalty program, or delivery options.

5 key characteristics of a digital banking mindset

5 key characteristics of a digital banking mindset

Every consumer is a digital consumer, and to be in banking means you have to be in digital banking. Frankly, digital is no longer an expense; it's a necessary investment that can deliver real returns for the financial institution.

Keeping up with ATM security technology: Let the task determine the tool

Keeping up with ATM security technology: Let the task determine the tool

Today's security technologies might be automatic, but success with them isn't, necessarily.

Podcast: A conversation with Citi about loyalty programs and the mobile experience

Podcast: A conversation with Citi about loyalty programs and the mobile experience

Mary Hines, Citi managing director of customer engagement and innovation talks with host Will Hernandez about the challenges and rewards of implementing a mobile loyalty program. Hernandez also chats with Kiosk Marketplace Editor Elliot Maras about the relationship between mobile and kiosks.

Financial services need to test payments systems, not people's patience

Financial services need to test payments systems, not people's patience

Financial systems outages stop customers from accessing and spending money as they normally would. The growing incidence of outages — particularly in the U.K. and Europe — suggests that the payments industry is, at best, fragile and that things need to change. People are getting fed up.

Cash, cards and customer choice: What's a merchant to do?

Cash, cards and customer choice: What's a merchant to do?

As noncash payments take the lead some merchants are deciding that they no longer want to accept cash. But while there are costs to managing cash (and digital payments, too, obviously), there can also be a cost to a brand for refusing to accept it.

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Rapid-fire: Bankers tackle big issues during the BCX Summit