Cardtronics faces headwinds in a global cash delivery market that is increasingly competitive and uncertain. But if the company can build on a culture of operational excellence while shoring up a wounded balance sheet, its future would appear to be bright.
We all talk about change, and we almost always combine that with talk about disruption and innovation. I am becoming more convinced that the future of the ATM lies in its ability to keep redefining itself to meet changing user expectations.
In a lean business environment, it might seem that only larger service companies can maximize the uptime of a customer's ATM fleet. But thanks to supply chain innovations, more companies are realizing the value of an optimized service parts network.
Despite consumers' growing preference for digital account interaction, they continue to rely on ATMs for cash, account access and and more advanced functions, making these machines an increasingly critical point of connection between an FI and its customers.
That clever little arrow in Amazon's logo pointing from "a" to "z" is no coincidence, and it explains why the company would set its sights on banking. The fact is that Amazon has the insight, infrastructure and vision to build and deliver, at scale, the next generation of financial services.
Real-time payments infrastructure officially arrived in the U.S. with the launch of The Clearing House RTP system in November. Will the technology ultimately prove to be, as predicted, "one of the most important payment transformation efforts in our industry"?
Major banks have already begun to invest in promising blockchain projects, and distributed ledger technology now seems poised to disrupt retail banking in an unprecedented way.
An FI can spend millions to enhance its brand. So does it make sense that they should leave ATMs unprotected only to one day see a TV news reporter standing in front of their nicely branded ATM and talking about how many cards were compromised at this bank?
Jim Ensign, chief digital officer at Republic Bank, discusses how financial services providers can improve their customers' experience by seeking to understand what matters to them and acting on this information to implement change.
Want to increase traffic at your ATMs and realize greater profitability from every card transaction? A March 8 webinar hosted by ATM marketplace and sponsored by Elan Financial Services will show you how you can do just that.
Diebold Nixdorf and NCR Corp. held earnings calls in February, but there wasn't much to love in the companies' revenue reports. Those were our top two stories last month; readers also liked our coverage of an ATMIA conference workshop on ATM physical attacks.
Field technicians are equal parts engineer, mechanic and MacGyver. They are also some of the best ATM sales and customer service people in the business. Which is why giving them the resources and training they need should be a top priority for an organization.
Patricia O'Donnell, senior vice president at Key Bank, discusses the challenges that financial institutions confront daily as they work to mitigate the constant, evolving threat of cybercrime.
Diebold recently held its first earnings call since the departure of Andy Mattes. Aside from his absence, the Q4 presentation was about the same as the previous three, showing slow ATM sales, modest gains for software and services, and ongoing integration costs.
In a late afternoon earnings call on Feb. 8, NCR Corp. delivered the final word on disappointing earnings results for 2017, and described some of the "transformational efforts" the company is now undertaking in order to change up the storyline in 2018.
The U.K. banking industry is being challenged to allay consumers' fears over the loss of thousands of branches, while keeping free ATMs profitable enough to remain open. It's a balancing act that requires a new way of thinking about ATMs and the services they offer.
The "town hall" meeting has become a highlight of the annual ATMIA US Conference, encapsulating industry-wide happenings in a tidy 60-minute package. As usual, this year's session covered a lot of ground. Here's the recap.
In a workshop at last week's ATMIA conference, attendees learned how Cash Connect and 3Si were able to stop chasing the same ring of thieves out of one major city after another, and made sure their next destination would be the city jail.
Stormy Mauri, vice president and product manager at Washington Trust Bank, talks about the challenges banks face in providing a tailored, meaningful customer experience to customers of all kinds.
At a morning workshop during the ATMIA conference, the audience heard unsettling statistics and anecdotes about the rising number of ATM physical attacks in the U.S. They also heard about new and existing solutions that can help them avoid becoming another statistic or anecdote.