News & Media From Richard McMurdo
Cash centers and the future of retailer cash recycling
by Richard McMurdo — Principal Consultant, Talaris
I believe that the job of any consultant is to look at things with a fresh pair of eyes and to question the way that things are done today, and to think about…
read nowWhy is cash recycling an issue that's not all for one, but one for all?
by Richard McMurdo — Principal Consultant, Talaris
The other day I ran a series of workshops for a major bank regarding a project affecting a number of different customer touch points. Given the wide-reaching…
read nowE-payments are to cash what Robin is to Batman
by Richard McMurdo — Principal Consultant, Talaris
I am in the cash industry, but I am still not blind to the reality that societies, governments, and central banks worldwide are doing their utmost to reduce…
read now70 is the new 40, but can banks keep up with the pace?
by Richard McMurdo — Principal Consultant, Talaris
On a cold and drizzly evening I found myself at home watching the '70s sci-fi flick "Logan's Run" and it occurred to me that if the main character, Logan 5…
read nowWhere does the future come from?
by Richard McMurdo — Principal Consultant, Talaris
In the banking industry and among those who commentate on it, talk of innovation and the "branch of the future" is rife. However, I've come to the conclusion…
read nowSentiment and science: reasons to keep the coin
by Richard McMurdo — Principal Consultant, Talaris
It always saddens me when coins are taken out of circulation, and I’m very much of the belief that a coinless world wouldn’t necessarily be a better one. As…
read now4 things banks should be spending their money on in 2013
by Richard McMurdo — Principal Consultant, Talaris
As we were finishing a lunch meeting the other day, the bank executive I was with laid down a challenge. He said, "Richard, my cab will be here in five…
read nowThe rise of the 'light' bank branch
by Richard McMurdo — Principal Consultant, Talaris
In a recent article about what we can expect from branch banking in 2013, I predicted the rise of the 'light' bank branch. It's something that I thought was…
read nowFrom production line to personalized banking: Are we coming full circle?
by Richard McMurdo — Principal Consultant, Talaris
The other day whilst getting around to eventually de-cluttering my loft, I came across a box of my old school exercise books. Flicking through my history book…
read nowMigrate the transaction, not the customer
by Richard McMurdo — Principal Consultant, Talaris
Bird and animal migration tends to be driven by in-built needs related to food or climate. If only banks found it as easy to migrate customers …
read nowThe clues in the name, or is it?
by Richard McMurdo — Principal Consultant, Talaris
Why are banks the first to label themselves as "retail," but the last to behave like a retail store?
read nowHow can banks put the retail back into retail banking?
by Richard McMurdo — Principal Consultant, Talaris
It's probably fair to say that around 90 percent of customers who go into a retail shop will purchase something, and so are profitable. Unfortunately, the same…
read nowOptimizing cash forecasting: How to transform idle cash into active cash
by Richard McMurdo — Principal Consultant, Talaris
It's no surprise that customers still love cash; transactions are fast, convenient, anonymous and almost invariably free.
read nowSubscribe
Get the latest news and resources from ATM Marketplace.
