News & Media From Mark Aldred

Banking in 2025: How to meet customer expectations

by Mark Aldred — Head of Sales, Auriga

To stay competitive in this fast-moving landscape, banks need to understand what their customers really want and invest in the right technology and strategies…

read now

The future of the branch is hybrid

by Mark Aldred — Head of Sales, Auriga

By blending digital capabilities with human interaction, the hybrid branch offers the best of both banking worlds to fit the needs of every customer, no matter…

read now

End-to-end cash management meets modern banking needs

by Mark Aldred — Head of Sales, Auriga

There is a great need for banks to optimize processes to keep cash relevant and cost effective, but also ensure that it fits within the wider payments landscape

read now

Improving banking security

by Mark Aldred — Head of Sales, Auriga

Even though it is heavily spelt out by regulators and others, the digitalization of financial services comes with increased security risks, even as it improves…

read now

What's pulling banks down on customer satisfaction?

by Mark Aldred — Head of Sales, Auriga

A recent survey for UK’s Institute for Customer Service found that banks didn't make the cut for good customer service. How can they improve?

read now

Can we get a vote for protecting cash?

by Mark Aldred — Head of Sales, Auriga

One often ignored issue by politicians is the loss of in-person banking services. Politicians should address voters’ concerns about the decline in in-person…

read now

What's the future of ATMs, ITMs?

by Mark Aldred — Head of Sales, Auriga

The ATM of the future will be a multifunctional banking kiosk.

read now

How to make ATMs green-friendly

by Mark Aldred — Head of Sales, Auriga

Managing ATMs well and handling cash responsibly can make using cash eco-friendly.

read now

AI will transform banking

by Mark Aldred — Head of Sales, Auriga

Banks can use AI to improve customer experiences, provide a more personalized touch to their services, streamline branch management and bolster security.

read now

How have neobanks changed banking?

by Mark Aldred — Head of Sales, Auriga

Customers have the choice of using traditional banks, neobanks or both, but their choice is dependent on their needs and how well the bank can respond.

read now

Retail banking in 2024: What to expect

by Mark Aldred — Head of Sales, Auriga

2024 will be another major year of change and challenge for retail banks.

read now

Improving self-service cybersecurity

by Mark Aldred — Head of Sales, Auriga

Cybersecurity needs to be at the top of the agenda for every industry. This is especially the case for the financial institutions, which are always in the…

read now

Examining cutting edge ATM software attacks

by Mark Aldred — Head of Sales, Auriga

A new ATM jackpotting variant is on the rise in Mexico. How can operators stop it?

read now

Rethinking ATM infrastructure

by Mark Aldred — Head of Sales, Auriga

Mark Aldred, head of international sales for Auriga, shares his insight and thoughts on ways the ATM industry should be considering in order to move forward in…

read now

ATMs in 2021: Change is on the horizon

by Mark Aldred — Head of Sales, Auriga

What changes can a new year bring to the ATM industry? What things should we, as an industry, keep in mind, change or transform? Mark Aldred, head of…

read now

Omnichannel marketing: Giving customers a personal experience

by Mark Aldred — Head of Sales, Auriga

Financial institutions need to consider omnichannel marketing to effectively reach and retain. Whatever channel a customer may be using, there is one thing…

read now

5 tips for enhancing the in-branch video banking experience

by Mark Aldred — Head of Sales, Auriga

Even in the age of online banking, there is nothing like speaking to an actual person. Auriga's Mark Aldred steps us through how to implement video banking in…

read now