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Holly O'Neill

Holly O'Neill

She previously led Client Care and Client Experience, which are now part of the Retail Banking organization and tasked with providing financial solutions to the bank’s clients while delivering an exceptional and distinctive experience.

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How to improve banking customer experience with right mix of digital tools, personal touch

by Holly O'Neill

Even with digital tools, one of the most important parts of any client experience is complementing online offerings with a personal touch. As financial…

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