News & Media From Daniel Brown

Why voice interaction is the future of self-service

by Daniel Brown — Editor, Networld Media Group

Voice technology and its transformative potential took center stage at the Self-Service Innovation Summit 2024, hosted by Networld Media Group in Miami…

read now

Steven King's SSIS 2024 keynote demonstrates how automation, AI, robotics are transforming industry

by Daniel Brown — Editor, Networld Media Group

Addressing a crowd of business leaders and industry operators, King shared his insights into the evolving landscape of automation, robotics, and artificial…

read now

Voice AI leads AI race, bringing opportunities, challenges

by Daniel Brown — Editor, Networld Media Group

At this year’s Self-Service Innovation Summit, hosted by Networld Media Group in Tampa from December 9-11, I had a chance to sit in on the "Thought leader…

read now

Voice AI to dominate industry in coming year, says SoundHound AI exec

by Daniel Brown — Editor, Networld Media Group

Everyone knows that AI is taking the world by storm and transforming customer experience across restaurants, retail, self-service, and more, but a subset of…

read now

Self-Service Innovation Summit executive panel to share future predictions, strategy insights

by Daniel Brown — Editor, Networld Media Group

This year’s Self-Service and Innovation Summit, hosted by Networld Media Group in Tampa, Florida from December 9-11 will culminate with “Thought leader…

read now

How AI and voice-speech interaction is transforming kiosk customer experience

by Daniel Brown — Editor, Networld Media Group

AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR, and self-service contexts, including…

read now

ICX Summit: Future of retail with Steven King

by Daniel Brown — Editor, Networld Media Group

Professor Steven King shares a preview of his upcoming keynote at the ICX Summit in Charlotte on the future of retail. ICX Summit will be hosted by Networld…

read now

Balancing the human touch with AI — a Q and A with Marbue Brown

by Daniel Brown — Editor, Networld Media Group

Marbue Brown, author, consultant, and CX executive, shares strategies for balancing AI with the human touch in customer experience development, the topic of…

read now

How to successfully deploy an ATM/self-service solution

by Daniel Brown — Editor, Networld Media Group

How do you engineer your ATM and self-service equipment for the unexpected? And just what does it take to prepare, not only for bad weather or natural…

read now

5 rules for success in self-service

by Daniel Brown — Editor, Networld Media Group

A panel of experts shared core trends and rules for success for self-service automation at the Self-Service Innovation Summit in Miami, Florida.

read now

Authentic experiences: How your brand can reach Gen Z for success and customer loyalty

by Daniel Brown — Editor, Networld Media Group

The APC Gen Z study found that Gen Z has five top demands from businesses and brands: 1. Authenticity. 2. PhysiDigital. 3. Experiential. 4. Custom. 5.

read now

Gen Z panel shares 5 rules for success

by Daniel Brown — Editor, Networld Media Group

What does Gen Z actually want from banks and businesses? A panel of Gen Zers discussed what they look for.

read now

Revolutionizing self-service: A peek into the future at the ICX Summit

by Daniel Brown — Editor, Networld Media Group

A panel of industry experts convened to discuss this and strategies for businesses during this year’s Interactive Customer Experience Summit in Charlotte…

read now

How digital transformation can make banks stronger

by Daniel Brown — Editor, Networld Media Group

Valley Bank recently made a major digital transformation. Brad Cooper, editor of ATM Marketplace, spoke with Daniel Brown, editor of Digital Signage Today…

read now

Valley Bank delivers digital transformation while maintaining human touch

by Daniel Brown — Editor, Networld Media Group

Is traditional banking dead? Or is it transforming? The answer may lie in keeping the traditional touch while integrating innovative technology: like Valley…

read now

Cash isn't dead

by Daniel Brown — Editor, Networld Media Group

Despite the rise of cashless and contactless payment in recent years, cash is far from dead, according to a panel of experts convened at December's Self…

read now