Cook Solutions Group
9225 NE Cascades Parkway // Portland, OR 97220 // (844) 305-COOK
Revolutionary ATM Dispenser Camera
The ”We Make it Happen” mentality and our customers frustration of seeing a process not evolve for 20 years became the reason we asked the question, “why doesn’t anyone have a VMS integrated dispenser slot camera working.” So, we went to work. We found the most compact 2MP IP connected camera we could and worked together to figure out how to make it workand how to properly secure/mount the camera into the appropriate location. Introducing Cook Solution Group's newest offering: the dispenser slot camera. Integrated into your existing VMS platform, you can now add another resource for researching those curious customer/member disputes and those terminals out of balance that have left you puzzled. This camera allows your associates to have a new visibility into whether any money was dispensed from the terminal, whether any of the funds might have been retracted back into the machine, whether the customer might have failed to retrieve the funds altogether, etc. Often, the overview camera gets blocked by the customer or some other obstruction so being able to see this clearly is difficult. The dispenser slot camera eliminates this issue.
Many times, we have seen card skimming at terminals also include a 3d printed panel that hides a pinhole camera for retrieving PINs. This panel is commonly placed near the dispenser. The dispenser slot camera now allows you to see activity such as the installation of these types of panels, activities related to jackpotting, and activity around other potential threats.
Adding another angle to the view of a customer interaction at an institution’s terminal is another step into our ultimate goal of creating a holistic view of the customer experience. Helping to resolve customer disputes quicker, make your recon team more operationally efficient in their balancing processes, as well as help detect fraudulent activity is a trifecta of benefits to this new technology; improved customer experience, lower operational costs, and potential reduction in fraudulent losses.
Key features:
- Open integration: Nonproprietary IP Camera integrates with your video management platform.
- Enhanced Security: Identify disputes and ATM skimming with real time and recorded video.
- Improved Efficiency: Encapsulate & share the entire transaction with case management
- User Friendly: Centralized management for all transaction disputes
- Plus: Event to video integration available
- Upgrade your banking infrastructure with our Dispenser Cameras – where advanced technology meets enhanced security, setting new standards in ATM/ITM surveillance.
Please contact us today about getting this new and exciting technology on your ATM/ITM terminals. PIKO users, please ask us about how we can help integrate this camera into your existing camera and transaction analytics.
Compatible with ATM Terminal Security
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