Cook Solutions Group
9225 NE Cascades Parkway // Portland, OR 97220 // (844) 305-COOK
ITM Professional Services That Work
Our Professional Services team is more than just a team of experts who specialize in implementing IT solutions. We're committed to revolutionizing the way companies approach Professional Services projects. Our approach is centered on showing our clients that we care by going above and beyond the call of duty.
This commitment is reflected in our work across a wide range of projects, including ITM Implementations, Hosted Server Migrations/Upgrades, Activate Enterprise Branding Packages, along with implementations of the industries only cloud-based check imaging solution, Conveyance.
We pride ourselves on our responsiveness and willingness to tackle complex projects that other service providers may shy away from. Whether it's providing escalated support for the NOC or testing new NCR software and products, we approach each project with a sense of dedication and enthusiasm that sets us apart. Our team is constantly pushing the boundaries of what's possible, helping to drive innovation and transform the way companies approach IT solutions.
Packages:
Branding Package Development for AE
- Our ATM|ITM AE branding package covers all of your customizable ATM|ITM Screens.
- From asset assignment to full testing and deployment, our professional services team handles your ATM|ITM Marketing screen deployment from beginning to end.
- Remove the need for you to maintain expensive and time-consuming branding licenses.
Remote Activate Enterprise Deployment (RDI)
- Our Professional Services team can migrate your entire ATM|ITM Fleet from Aptra Edge or USN to Activate Enterprise Remotely.
- Our team manages all the Project management for your migration, including all necessary vendor coordination.
- If needed, our dedicated team of technicians can visit the site promptly to troubleshoot any issues that arise.
- On top of significant cost savings for your institution, our professional services team ensures a White Glove experience for your migration.
Server Hosting
Our highly skilled and knowledgeable staff provides our customers with the highest level of privacy and control, alleviating the stress of purchasing, configuring, and maintaining the server hardware locally.
- ITM Server Hosting
- Vidyo Server Hosting
- Check Image Platform Expertise
- SQL Server Hosting
- Remote Management of your Server Environment
RemoteView Managed Services:
RemoteView product line helps utilize technology to deliver support to the FI industry remotely.
- Command Center
- Alarm
- Video Surveillance
- Access Control
- TCR | Cash Management
- ATM | ITM
- Suspicious Activity Notification
Products & Services
Revolutionary 5MP height strip camera with built-in AI analytics
The PikoEDGE/PikoVIDEO 5MP Height Strip AI IP Camera represents a groundbreaking advancement in security technology. This innovative camera combines high-resolution imaging, embedded artificial intelligence, and a sleek all-in-one design, making it an ideal choice for enhancing surveillance in high-traffic environments.
Meet Piko - A Unified Security Platform
The best in class Video Management System. Piko provides a seamless viewing and maintenance experience whether you’re on a desktop or mobile device. Using Piko is as simple as integrating the software with your existing camera system, or new hardware at your location.
Meet RemoteView. A powerful managed services platform for all of your equipment
Waiting 8 hours or more for a service call? Remoteview resolves 63% of all ATM | ITM | TCR & Video Surveillance calls without dispatching a tech!
Stop ATM Fraud: Introducing ATM Terminal Security
In an era where digital transactions are omnipresent, ATM and ITM terminals have become prime targets for sophisticated criminal activities. The complexity and variability of these threats demand a security solution that is not only comprehensive but also adaptable to the evolving landscape of financial crime.
Revolutionary ATM Dispenser Camera
This camera integrates into your existing VMS platform allowing your associates to have a new visibility into whether any money was dispensed from the terminal, whether any of the funds might have been retracted back into the machine, whether the customer might have failed to retrieve the funds altogether, etc.
ITM Professional Services That Work
Providing specialized training and custom engagement fitting your unique needs, our professional services team will work as an extension of your institution to help obtain your strategic goals.
Meet Conveyance. Serverless Check Imaging in the Cloud
Conveyance is the first true serverless cloud solution for bank and credit union check imaging.
