Monitoring transactions without a forklift

by Marc Borbas — VP, Marketing, INETCO

We know that banks care deeply about interactions (which engage customers), and transactions (which generate revenue). The problem is there are more and more…

5 best practices for monitoring multi-channel banking environments

We've come a long way from the time when ATMs were simple, autonomous machines that were working — or not. That were serving customers efficiently — or not.

Aligning payment processing services and customer experience

by Marc Borbas — VP, Marketing, INETCO

Last week, Retail Systems Research published the Fast Fact "Retail Payments and the Customer Experience: Waiting for Processors." It was taken from RSR's first…

5 best practices for monitoring multi-channel banking environments

by Marc Borbas — VP, Marketing, INETCO

Over the past few months, we have seen retail financial institutions face mounting pressures to keep up with evolving self-service banking…

My '2-hour' project: creating an RFP for APM tools

by Marc Borbas — VP, Marketing, INETCO

Last week, I was reminded of how hard it must be to be a buyer of enterprise software these days — especially application performance management software.

Is APM becoming obsolete?

by Marc Borbas — VP, Marketing, INETCO

Late last month, APMdigest posted a three-part interview with Gartner research VP Will Cappelli in which he discussed his recently published report, Will IT…

5 predictions for ATM, online and mobile banking monitoring applications

by Marc Borbas — VP, Marketing, INETCO

A new year is a time for goals, resolutions … and predictions. At the beginning of the year, I polled our INETCO team and asked the question, "What is most…

Advanced Message Queuing Protocol 1.0 now OASIS standard

December 3, 2012

Members of the OASIS international open standards consortium have approved version 1.0 of the Advanced Message Queuing Protocol as an Oasis standard. AMQP is a…

What do individual transaction tracking, Lady Gaga and Britney Spears have in common?

by Marc Borbas — VP, Marketing, INETCO

Ah, 2008: Lady Gaga debuts, Britney Spears makes her comeback, and individual transaction tracking is born. Yes, it was a great year.

Riverbed and OPNET: Now the hard part

by Marc Borbas — VP, Marketing, INETCO

I had a big sense of déjà vu reading about Riverbed's OPNET application performance management acquisition. I've lived through an eerily similar acquisition…

Sink or float? The top 5 reasons why IT ops need APM

by Marc Borbas — VP, Marketing, INETCO

OK. Let's start by stating the obvious: More and more organizations are focused on meeting customer service expectations, guaranteeing end-to-end business…

NCR, INETCO integrate INETCO Insight with APTRA Vision

October 4, 2012

INETCO Systems Ltd., a provider of business transaction management solutions, today announced that INETCO Insight will be offered as an alternative to the…

Blue Label Telecoms taps INETCO for application performance monitoring

September 25, 2012

INETCO Systems Ltd., a provider of transaction-based application performance monitoring solutions, today announced that Transaction Junction, a subsidiary…

Are IT operations teams adopting transaction-based APM?

by Marc Borbas — VP, Marketing, INETCO

In a recent webinar, Loki Jorgenson, a technical advisor to INETCO, did an outstanding job of answering the above question.

Understanding security in transaction-based monitoring tools

by Marc Borbas — VP, Marketing, INETCO

I was doing a product demo the other day for a prospective partner when he asked, "You can actually pick up the credit card number in transactions?"

Transaction monitoring and fostering a culture of efficiency

by Marc Borbas — VP, Marketing, INETCO

Over lunch with a customer recently, I described our next-generation transaction monitoring and application performance management software, Insight 5. The…

Monitoring Payment Application Performance within Virtual, Cloud and Mobile Environments

by Marc Borbas — VP, Marketing, INETCO

Within banking and retail environments, application performance monitoring (APM) is changing. This is because more and more service and payment transactions…

NCR, INETCO to host transaction performance management seminar

June 25, 2012

This Thursday, June 28, NCR and INETCO Systems Ltd. will host a free educational webinar, "Thinking beyond the ATM: How end-to-end transaction visibility…

Why should anyone care about transaction times?

by Marc Borbas — VP, Marketing, INETCO

Why should banks, ATM deployers and payment processors care about transaction response times? Because your customers do. Because multi-channel payment…

NCR expands INETCO partner agreement

April 17, 2012

NCR Corporation today announced that the Inetco Insight transaction monitoring solution will be made available through NCR's worldwide network of channel…