CRM at the ATM helps FIs attract, retain consumers

by Valerie Killifer — senior editor, NetWorld Alliance

Customer relationship management is truly in its infancy, but change is on the way.

STUDY: Consumers like advanced ATM features

November 19, 2006

NORTH CANTON, Ohio - A new research study from Diebold Inc. finds that consumers would view financial institutions more favorably if they offered more…

Diebold intros ATM image-capture software solution

November 15, 2006

NORTH CANTON , Ohio - Diebold Inc. on Nov. 16 announced the launch of its new ImageWay ATM software solution that allows financial institutions to…

BAI makes big improvements, looks to vendors

by Tracy Kitten — Editor, AMC

November 15, 2006

LAS VEGAS - Conferences today are a dime a dozen; but this year Chicago-based BAI topped the dollar with its annual retail delivery show.   The Bank…

Diebold showcases branch of the future

November 14, 2006

NORTH CANTON - Diebold Inc. is showcasing its "Branch of the Future" concept at the 2006 BAI Retail Delivery Conference & Expo, Nov. 14-16, in Las Vegas.

Phoenix certifies Tranax ATMs

November 13, 2006

Photograph submitted by Tranax.  LAS VEGAS - Phoenix Interactive Design Inc.  has certified the Tranax Technologies Mini Bank 5000 banking ATM to run…

Diebold names Forrester VP of IT

November 9, 2006

NORTH CANTON, Ohio - Diebold Inc. has named Sean Forrester its vice president of information technology. Forrester will assume the new post Dec. 4.    In his…

New York credit union installs Diebold ATMs

November 8, 2006

NORTH CANTON, Ohio - Endicott, N.Y.-based Visions Federal Credit Union has installed five Diebold Inc. Opteva ATMs, which include full deposit-automation…

Phoenix Interactive, St.George Bank partner for ATM initiative

November 8, 2006

SYDNEY - Phoenix Interactive Design Inc. has completed its rollout an ATM initiative for Sydney-based St.George Bank.   In 2002, St.George awarded Phoenix an…

Phoenix completes software integration for Source Technologies

November 7, 2006

LONDON, Ontario - ATM channel software developer Phoenix Interactive Design Inc. announced it has completed the integration of its VISTAatm software on Source…

Diebold reports strong 3Q

November 1, 2006

NORTH CANTON , Ohio - Diebold Inc. reported revenue earnings of $731 million, up 17 percent from $622 million during the third quarter of last year.   The…

ATM Marketplace launches new ATM guide

November 1, 2006

LOUISVILLE, Ky. - ATM Marketplace has launched a new guide that takes a magnifying glass to the financial institution ATM.   Changes in the financial space…

ATM advertising rides big wave in England, ripple in U.S.

by Valerie Killifer — senior editor, NetWorld Alliance

Effective advertising at the ATM depends on three things: demographics, technology and an easy-to-deliver message.

Louisiana bank, Diebold sign ATM agreement

October 15, 2006

NORTH CANTON, Ohio - Louisiana-based Cross Keys Bank has signed an agreement with Diebold Inc. for Diebold's Integrated Services ATM solution.

Phoenix Interactive named one of Canada's growing tech firms

October 12, 2006

LONDON, Ontario - Phoenix Interactive Design Inc. has been named to Deloitte & Touche's 's Technology Fast 50 Program, an annual list that recognizes the…

Diebold brings functionality to ATMs in Costa Rica

October 11, 2006

SAN JOSE, Costa Rica - Diebold Inc. is installing its Agilis software on Costa Rica-based BAC I Credomatic ATMs.

German savings bank orders Diebold ATMs

October 3, 2006

Finextra: German savings bank Sparkasse Leipzig has ordered Diebold Opteva ATMs. The contract marks Diebold's second in Germany and includes a central server…

Tranax adds Diebold 912 emulation to ATMs

October 2, 2006

FREMONT, Calif. - Tranax Technologies Inc. ATMs have been certified to run Diebold 912 transaction emulation, the company announced in a news release.

Diebold named 'best' workplace

September 25, 2006

NORTH CANTON, Ohio - Diebold Inc. was selected by the Employers Resource Council as one of the best workplaces in Northeast Ohio.

Mississippi credit union deploys Diebold ATMs

September 20, 2006

Finextra: Mississippi Employees Federal Credit Union has become the first in the state to deploy Diebold Incorporated's Opteva ATM, giving its members access…