The Critical Role of Data in Modern Banking

Banks have more data than ever before. Every transaction, customer interaction, and channel leaves behind a trail of information. Yet having data is not the…

Banking in 2025: How to meet customer expectations

by Mark Aldred — Head of Sales, Auriga

To stay competitive in this fast-moving landscape, banks need to understand what their customers really want and invest in the right technology and strategies…

What banking customers expect and how banks can deliver

Banking isn’t what it used to be. Consumers have grown accustomed to a world of instant gratification, whether it’s shopping online or streaming entertainment…

The future of the branch is hybrid

by Mark Aldred — Head of Sales, Auriga

By blending digital capabilities with human interaction, the hybrid branch offers the best of both banking worlds to fit the needs of every customer, no matter…

Innovative Models for Efficient and Sustainable ATM Channel Management

As banking continues to evolve in the digital age, the role of ATMs has expanded from basic cash dispensers to vital, multifunctional service points. With…

From Hoax to Hack: When Panic Is the Payload

In the age of digital banking, misinformation can spread like wildfire, particularly when it relates to people’s finances. A key example is the "Dance of the…

The Hybrid Branch: Blending Digital and Physical Banking

This mix of banking needs across society has led to the rise of the hybrid branch, coined the branch of the future. By blending digital capabilities with human…

3 ways ITMs can deliver a better banking experience

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

When used properly, ITMs can improve the banking experience. Here's how.

Top 10 ATM software solutions

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Here are the top ATM software solutions to get your ATM up and running.

Driving Inclusive Financial Education Through Technology

As the financial technology landscape continues to evolve, it is crucial for financial education to keep pace. Effective financial education and literacy…

Transforming Banking: The Growing Role of AI in Financial Services

The integration of artificial intelligence (AI) in the banking sector has ushered in a transformative era, revolutionising financial services and redefining…

End-to-end cash management meets modern banking needs

by Mark Aldred — Head of Sales, Auriga

There is a great need for banks to optimize processes to keep cash relevant and cost effective, but also ensure that it fits within the wider payments landscape

Reimagine banking with end-to-end cash management

Even though customers have moved towards cashless payments in recent years, more people are starting to rely on cash again as cost of living pressures…

Improving banking security

by Mark Aldred — Head of Sales, Auriga

Even though it is heavily spelt out by regulators and others, the digitalization of financial services comes with increased security risks, even as it improves…

What's pulling banks down on customer satisfaction?

by Mark Aldred — Head of Sales, Auriga

A recent survey for UK’s Institute for Customer Service found that banks didn't make the cut for good customer service. How can they improve?

Will September 18th Be Day UK’s Access to Cash is Saved?

Today, September 18th, marks an important day in how one country, the UK, responds to customer concerns over the loss of bank branches and ATMs in their…

Banking AI: 3 tools to watch

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Here are three banking AI tools to watch in the coming years.

UK banks: why do they rank low in Customer Satisfaction?

Last month, the UK’s Institute for Customer Service produced its UK Customer Satisfaction Index (UKCSI) for the first six months of 2024.

Bridging the security gap in financial services

Even though it is heavily spelt out by regulators and others, the digitalisation of financial services comes with increased security risks, even as it improves…

Can we get a vote for protecting cash?

by Mark Aldred — Head of Sales, Auriga

One often ignored issue by politicians is the loss of in-person banking services. Politicians should address voters’ concerns about the decline in in-person…